Rezenya Walton
Riverside,CA
Summary
Motivated and dedicated professional with a strong background in customer service and office support, seeking a position where I can utilize my skills in time management, organizational proficiency, and cultural sensitivity to contribute effectively to a dynamic team.
Overview
11
11
years of professional experience
Work History
Material Damage Analyst
National General Insurance Company
2021.11 - Current
- Provide seamless support, guiding policyholders through claims process for optimal experience.
Ensure utmost ethical and legal compliance in claims handling procedures. - Calculate damages and settlements accurately, aligning with policy and legal requirements.
- Analyze evidence meticulously to inform strategic and informed claim decisions.
- Collaborate effectively with stakeholders to streamline claims resolution and information gathering.
- Conduct thorough review and analysis of documentation for informed decision-making.
- Craft and deliver persuasive settlement offers and correspondence with finesse.
- Pursue continuous professional development to refine skills and maintain industry expertise.
Tutor/Mentor
Pandemic
2020.08 - 2021.11
- Fostered collaborative learning environments with students to facilitate completion of homework assignments, pinpoint areas of difficulty, and address skill gaps.
- Identified learning requirements and devised interactive learning strategies to enhance student progress and engagement.
- Provided tailored educational assistance to students in a home setting, focusing on individual learning needs.
- Enhanced academic performance by delivering personalized tutoring sessions aimed at improving reading comprehension, mathematical proficiency, and critical thinking abilities.
Customer Experience Associate
ARS National Services
2019.10 - 2020.08
- Conducted in-depth research to promptly address and resolve escalated conflicts, ensuring the retention of key accounts.
- Facilitated training programs for new hires and conducted gap-training sessions for seasoned employees, employing thorough research methodologies.
- Delivered comprehensive customer support across multiple communication channels, including phone, email, and chat, meticulously documenting all interactions for analysis and improvement.
Customer Service and Sales Advisor
AIS Insurance
2013.09 - 2019.06
- Efficiently resolved customer issues with professionalism.
- Maintained adherence to company standards for exceptional customer service.
- Enhanced customer service practices through feedback and suggestions.
- Managed updates to customer accounts in CRM systems.
- Conducted proactive follow-up to ensure customer satisfaction.
- Facilitated effective cross-departmental collaboration for customer issue resolution.
Education
Master of Arts - Biblical Exposition
Liberty University
Lynchburg, VA12.2023
Certificate - Biblical Leadership
ALFC Leadership University
Rancho Cucamonga, CA05.2022
Master of Arts - Business - Organizational Leadership
Baker University
Baldwin City, KS05.2016
Bachelor of Arts - Management And Human Relations
MidAmerica Nazarene University
Olathe, KS09.2013
Skills
- Strong organizational and follow-up skills.
- Effective time management and prioritization abilities.
- Capable of working under pressure and meeting strict deadlines.
- Self-motivated and proactive.
- Skilled in problem recognition and problem-solving.
- Superior communication skills.
- Proficient in composing, proofreading, and editing documents.
- Proficient in Microsoft Word, Excel, PowerPoint, and various CRM platforms.
- Strong critical thinking skills.
- Effective team player.
- Attentive to detail.
- Trusted and dependable.
Timeline
Material Damage Analyst
National General Insurance Company
2021.11 - Current
Tutor/Mentor
Pandemic
2020.08 - 2021.11
Customer Experience Associate
ARS National Services
2019.10 - 2020.08
Customer Service and Sales Advisor
AIS Insurance
2013.09 - 2019.06
Master of Arts - Biblical Exposition
Liberty University
Certificate - Biblical Leadership
ALFC Leadership University
Master of Arts - Business - Organizational Leadership
Baker University
Bachelor of Arts - Management And Human Relations
MidAmerica Nazarene University
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