Rezenya Walton
Riverside,CA
Summary
Motivated and dedicated professional with a strong background in customer service and office support, seeking a position where I can utilize my skills in time management, organizational proficiency, and cultural sensitivity to contribute effectively to a dynamic team.
Overview
11
11
years of professional experience
Work History
Material Damage Analyst
National General Insurance Company
Ontario, CA
11.2021 - Current
- Provide seamless support, guiding policyholders through claims process for optimal experience.
Ensure utmost ethical and legal compliance in claims handling procedures. - Calculate damages and settlements accurately, aligning with policy and legal requirements.
- Analyze evidence meticulously to inform strategic and informed claim decisions.
- Collaborate effectively with stakeholders to streamline claims resolution and information gathering.
- Conduct thorough review and analysis of documentation for informed decision-making.
- Craft and deliver persuasive settlement offers and correspondence with finesse.
- Pursue continuous professional development to refine skills and maintain industry expertise.
Tutor/Mentor
Pandemic
Rialto
08.2020 - 11.2021
- Fostered collaborative learning environments with students to facilitate completion of homework assignments, pinpoint areas of difficulty, and address skill gaps.
- Identified learning requirements and devised interactive learning strategies to enhance student progress and engagement.
- Provided tailored educational assistance to students in a home setting, focusing on individual learning needs.
- Enhanced academic performance by delivering personalized tutoring sessions aimed at improving reading comprehension, mathematical proficiency, and critical thinking abilities.
Customer Experience Associate
ARS National Services
Rancho Cucamonga , CA
10.2019 - 08.2020
- Conducted in-depth research to promptly address and resolve escalated conflicts, ensuring the retention of key accounts.
- Facilitated training programs for new hires and conducted gap-training sessions for seasoned employees, employing thorough research methodologies.
- Delivered comprehensive customer support across multiple communication channels, including phone, email, and chat, meticulously documenting all interactions for analysis and improvement.
Customer Service and Sales Advisor
AIS Insurance
Pasadena, CA
09.2013 - 06.2019
- Efficiently resolved customer issues with professionalism.
- Maintained adherence to company standards for exceptional customer service.
- Enhanced customer service practices through feedback and suggestions.
- Managed updates to customer accounts in CRM systems.
- Conducted proactive follow-up to ensure customer satisfaction.
- Facilitated effective cross-departmental collaboration for customer issue resolution.
Education
Master of Arts - Biblical Exposition
Liberty University
Lynchburg, VA12.2023
Certificate - Biblical Leadership
ALFC Leadership University
Rancho Cucamonga, CA05.2022
Master of Arts - Business - Organizational Leadership
Baker University
Baldwin City, KS05.2016
Bachelor of Arts - Management And Human Relations
MidAmerica Nazarene University
Olathe, KS09.2013
Skills
- Strong organizational and follow-up skills
- Effective time management and prioritization abilities
- Capable of working under pressure and meeting strict deadlines
- Self-motivated and proactive
- Skilled in problem recognition and problem-solving
- Superior communication skills
- Proficient in composing, proofreading, and editing documents
- Proficient in Microsoft Word, Excel, PowerPoint, and various CRM platforms
- Strong critical thinking skills
- Effective team player
- Attentive to detail
- Trusted and dependable
Timeline
Material Damage Analyst
National General Insurance Company
11.2021 - Current
Tutor/Mentor
Pandemic
08.2020 - 11.2021
Customer Experience Associate
ARS National Services
10.2019 - 08.2020
Customer Service and Sales Advisor
AIS Insurance
09.2013 - 06.2019
Master of Arts - Biblical Exposition
Liberty University
Certificate - Biblical Leadership
ALFC Leadership University
Master of Arts - Business - Organizational Leadership
Baker University
Bachelor of Arts - Management And Human Relations
MidAmerica Nazarene University