Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

JENNIFER PETERS

GIBSONTON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Operations

The Instore Group
11.2020 - 09.2024
  • Provided exceptional customer service while addressing inquiries related to appointments, rescheduling requests, or general information on services offered.
  • Supported clinic operations and coordinated staff schedules.

Operations Coordinator

Strategic Retail Solutions
08.2019 - 11.2020
  • Acted as first point of contact and set appointments for prospective clients.
  • Called customers to coordinate schedules and set appointments.

Operations Coordinator

Signature Retail Services
01.2019 - 08.2019
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.

Operations Specialist

BDS Marketing
01.2017 - 06.2018
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
  • Answered phone calls and answered questions from potential customers.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

Medical Appointment Scheduler

CPM-US
01.2013 - 12.2016
  • Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
  • Coordinated special accommodations for patients with specific needs or requests, ensuring their comfort during appointments.
  • Prioritized patient needs by effectively organizing back-to-back appointments and managing waitlist requests for urgent care situations.

Education

Regents Diploma -

Centerech High School
06.1992

Skills

  • Excellent writing and verbal communication skills
  • Customer service
  • Meticulous attention to detail
  • Reliable and accountable
  • Computer skills

Certification

Lynda.com Certifications: Managing Your Time, Time Management Fundamentals, Conflict Resolution Fundamentals, Achieving Your Goals. QuickBooks Pro workshops, bank specific marketing strategy seminars, FHA regulations and guidelines seminars.

Hobbies and Interests

Gardening, Painting, upcycling, organizing, planning and entertaining.

Timeline

Operations

The Instore Group
11.2020 - 09.2024

Operations Coordinator

Strategic Retail Solutions
08.2019 - 11.2020

Operations Coordinator

Signature Retail Services
01.2019 - 08.2019

Operations Specialist

BDS Marketing
01.2017 - 06.2018

Medical Appointment Scheduler

CPM-US
01.2013 - 12.2016

Regents Diploma -

Centerech High School

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