Jennifer Petruzzi
Land O' Lakes,FL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
20
20
years of professional experience
Work History
Teacher
Dayspring Academy
Land O' Lakes, FL
08.2024 - 05.2025
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes and other assessments.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Encouraged critical thinking skills and problem solving strategies among students.
- Built and strengthened positive relationships with students, parents, and teaching staff.
Teacher
Hudson Primary Academy
Hudson, FL
08.2023 - 05.2024
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Provided individualized instruction to meet the needs of all students.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
Owner
Island Sun Tanning Franchise
Ventnor City, New Jersey
01.2005 - 04.2023
- Reviewed legal documents related to business operations.
- Ensured compliance with applicable laws and regulations related to business operations.
- Managed daily operations of business, including hiring and training staff.
Owner/Executive Assistant to the CFO
1000 Degrees Pizzeria Franchise
Galloway, NJ
04.2015 - 06.2020
- Oversaw budgeting and financial management.
- Ensured compliance with local, state, and federal regulations.
- Implemented quality assurance processes to ensure product excellence.
- Identified new opportunities for growth, expansion, and diversification.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Collaborated with other owners on joint ventures and shared resources.
- Organized events such as trade shows and conferences.
- Analyzed market trends to identify new business opportunities.
- Ensured compliance with applicable laws and regulations related to business operations.
- Managed daily operations of business, including hiring and training staff.
- Analyzed industry trends to develop competitive strategies.
- Conducted performance reviews for employees on a regular basis.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Reviewed legal documents related to business operations.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
- Researched potential partners in order to expand services offered.
- Monitored performance of personnel against goals set forth by the company.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Executed performance reviews to encourage improved productivity for team members.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Developed and implemented successful sales strategies to meet business goals.
- Hired and trained new department managers to increase team oversight and productivity.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Managed sales presentations to promote product and brand benefits.
- Led startup and creation of operational procedures and workflow planning.
- Hosted special events to boost brand awareness and increase community engagement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Implemented successful business strategies to increase revenue and target new markets.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored progress by establishing plans, budgets and measuring results.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented campaigns and promotions to help with developing goods and services.
- Structured HR consulting services to support clients during organizational developments and changes.
- Prepared staff work schedules and assigned team members to specific duties.
- Conducted research into various topics related to upcoming initiatives or changes in policy.
- Created detailed agendas for executive team meetings including topics of discussion, speakers.
- Developed reports to monitor progress of financial objectives set by the CFO.
- Acted as liaison between internal departments regarding matters pertaining to the CFO's office.
- Managed travel arrangements for the CFO and ensured that all necessary items were packed prior to departure.
- Coordinated events hosted by the CFO or on behalf of the company.
- Answered phone calls from external parties and provided relevant information when required.
- Maintained a comprehensive filing system for all documents related to the CFO's office.
- Provided support in preparing boardroom materials for executive meetings.
- Provided administrative support during times when the Executive Assistant was away from work.
- Arranged conference calls between executives in different locations around the world.
- Handled confidential documents in a professional manner according to corporate policies.
- Assisted CFO with complex administrative tasks and projects.
- Greeted visitors upon their arrival at the office and directed them accordingly.
- Proofread documents prepared by other staff members before they are presented to the CFO.
- Responded promptly to emails sent to the CFO's inbox within specified timelines.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Compiled monthly expense reports for the CFO's review and approval.
- Organized, scheduled, and coordinated meetings between CFO and other executives.
- Assisted with special projects assigned by the CEO or other senior management personnel.
- Prepared presentations for the CFO as requested.
- Monitored industry trends and news stories related to topics discussed at executive meetings.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Coordinated meeting and work schedules for staff teams and executives.
- Managed daily invoices, reports and proposals.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Set up meeting and event logistics for senior management and updated calendars.
- Managed and tracked expenses to meet company budget requirements.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Leveraged word processing software to create proposals, letters and memos.
- Handled confidential information with discretion and integrity.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Followed proper accounting and bookkeeping procedures to support audits.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Coordinated multiple schedules using online calendaring system.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Took detailed notes in meetings and disseminated information afterward.
- Prepared invoices and drafted memos for executives.
- Researched and prepared information for presentations to high-level executives.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Updated and implemented administrative and executive support policy changes and monitored effects.
- Delivered optimal administrative, customer service and case management support.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Executed special objectives and projects in response to executive team and board member requests.
Owner/Administrative Assistant to the CFO
Yogo Factory Franchise
Galloway, NJ
01.2011 - 01.2020
- Researched potential partners in order to expand services offered.
- Developed policies and procedures for the organization.
- Ensured compliance with local, state, and federal regulations.
- Identified new opportunities for growth, expansion, and diversification.
- Analyzed industry trends to develop competitive strategies.
- Collaborated with other owners on joint ventures and shared resources.
- Maintained relationships with existing clients by providing superior customer service.
- Provided direction and guidance to employees.
- Managed daily operations of business, including hiring and training staff.
- Conducted performance reviews for employees on a regular basis.
- Ensured compliance with applicable laws and regulations related to business operations.
- Implemented quality assurance processes to ensure product excellence.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Developed strategic plans to increase profitability and efficiency.
- Oversaw budgeting and financial management.
- Analyzed market trends to identify new business opportunities.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Managed sales presentations to promote product and brand benefits.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Hired and trained new department managers to increase team oversight and productivity.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Led startup and creation of operational procedures and workflow planning.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Prepared staff work schedules and assigned team members to specific duties.
- Collaborated with human resources department to ensure compliance with all government regulations pertaining to payroll taxes and benefits.
- Prepared documents such as expense reports, memos, invoices and presentations for the CFO.
- Managed CFO's calendar, prioritizing and scheduling meetings, conferences and travel arrangements.
- Developed systems to streamline administrative processes within the department.
- Reviewed contracts prior to signing off by executive management team.
- Provided administrative support to other members of the finance team when needed.
- Prepared agendas for board meetings in advance of each meeting date.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Prepared invoices and drafted memos for executives.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Coordinated multiple schedules using online calendaring system.
- Delivered optimal administrative, customer service and case management support.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
- Managed director's calendar and prepared meeting agenda and materials.
Education
Bachelor of Science - Education
West Chester University of Pennsylvania
West Chester, PA05-2001
Skills
- Professional development
- Project management
- Event coordination
- Employee training
- Market research
- Risk assessment
- Customer service
- Team leadership
- Process improvement
- Conflict resolution
- Time management
- Accounts receivable
- Strong problem solver
- Resourceful
- Staff management
- Appointment setting
- Quality control
- Office administration
- Professional and mature
- Information confidentiality
- Performance improvement
- Interpersonal communication
- Schedule management
- Administrative support specialist
References
References available upon request.
Timeline
Teacher
Dayspring Academy
08.2024 - 05.2025
Teacher
Hudson Primary Academy
08.2023 - 05.2024
Owner/Executive Assistant to the CFO
1000 Degrees Pizzeria Franchise
04.2015 - 06.2020
Owner/Administrative Assistant to the CFO
Yogo Factory Franchise
01.2011 - 01.2020
Owner
Island Sun Tanning Franchise
01.2005 - 04.2023
Bachelor of Science - Education
West Chester University of Pennsylvania
Similar Profiles
Jared ZimmermanJared Zimmerman
Operations Manager at Dayspring AcademyOperations Manager at Dayspring Academy
Ioanna StoddardIoanna Stoddard
Elementary Teacher at Dayspring AcademyElementary Teacher at Dayspring Academy
Precious DanielPrecious Daniel
Teacher Helper at DaySpring AcademyTeacher Helper at DaySpring Academy