Jennifer Pfeffer
Edina,MN
Summary
Dynamic Lead Concierge at Brookdale Edina, recognized for enhancing guest satisfaction through streamlined processes and effective communication. Excelled in guest relations management and task delegation, mentoring staff to foster a collaborative environment. Developed exclusive vendor partnerships, elevating the guest experience while ensuring consistent service delivery across the concierge team.
Overview
19
19
years of professional experience
Work History
Lead Concierge
Brookdale Edina
12.2006 - 08.2025
- Streamlined the concierge process for improved efficiency, resulting in increased guest satisfaction ratings.
- Resolved guest complaints promptly and professionally, demonstrating commitment to exceptional customer service standards.
- Mentored junior concierge team members, fostering a supportive work environment conducive to professional growth.
- Fostered positive relationships with fellow staff members across various departments to ensure seamless collaboration in addressing guest needs or concerns promptly.
- Assisted with the development and implementation of standard operating procedures for the concierge department, ensuring consistent service delivery across all team members.
- Developed strong relationships with local vendors and businesses to secure exclusive deals for guests, enhancing their experience at the property.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival by providing warm welcome.
Education
High School Diploma -
Richfield High School
RichfieldSkills
- Effective communication
- Guest relations management
- Task delegation
- Policy enforcement
Timeline
Lead Concierge
Brookdale Edina
12.2006 - 08.2025
High School Diploma -
Richfield High School