Dante Harvey
Burleson
Summary
Highly skilled leadership skills providing strategic critical thinking and business acumen that parallels organizational vision and mission initiatives. Effective coordination, consultation with internal and external customer groups with a driven track record of effective implementation of initiatives. Proven consistency of growth in organizational efficiency. Team building capability and talent workforce retention through training tools. Identify key training needs and develop plans and timelines for design and delivery. leadership approach that positively impacts overall business performance and metrics.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Lead Concierge
NFC Amenity
Dallas
03.2023 - 08.2025
- Managed guest inquiries and provided exceptional customer service.
- Coordinated reservations and bookings for luxury amenities.
- Oversaw daily operations of concierge services for residents.
- Trained staff on concierge procedures and customer interaction techniques.
- Resolved guest complaints efficiently while ensuring satisfaction.
- Maintained records of guest complaints and compliments.
- Created weekly reports summarizing activities at the concierge desk.
- Managed daily operations of the concierge desk, including scheduling and staffing.
- Ensured compliance with all safety regulations within the department.
- Trained new employees on policies, procedures, and customer service expectations.
- Generated ideas to improve customer experience at the concierge desk.
- Conducted regular performance reviews with team members.
- Provided customer service to guests and responded to inquiries in a timely manner.
- Handled mail and package deliveries, keeping items secure.
- Answered guest questions regarding local area, facilities and amenities.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained guest privacy and building reputation by keeping information confidential.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Managed guest check-ins and check-outs, ensuring a seamless experience.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Lead Resident Experience Specialist / Trainer
Valet Living
Frisco
03.2021 - 02.2023
- Able to work with cross-functional teams within the organization
- Coach supervisors in effectively handling hourly associate behavioral issues
- Identifies and trains employees with high potential for advancement opportunities.
- Own and promote brand standards in alignment with company vision
- Hold employees accountable for meeting goals and objectives
- Maintain relationships with suppliers (inventory management, shipments, etc.)
- Implement, enforce, and monitor safety and security policies in service delivery to ensure a safe
- Maintaining exemplary customer service within the district and community
- Encourage your team by providing mentorship to facilitate individual growth and development
- Superior verbal and written communication, and presentation skills
- Self-starter with ability to work independently
- Escalate any staffing issues to the Production Manager
- Ability to interpret and understand policies and procedures and relate them to others
- Train employees with company policies and procedures.
- Ensures and promotes a safe workplace and safe product handling by supporting safety training
- Manage employee time and attendance as well as performance management and work with staff
- Ability to perform effectively in environments with frequent workload changes
- Ensure volume and efficiency goals within your area are met or exceeded.
- Maintain effective working relationships and effectively communicate on matters to operations
- Collaborate across departments and strategically implement solutions
- Recognize and reinforce individual and team accomplishments by using existing tools and programs
- Able to transport funds and deposits securely
- Able to work with cross-functional teams within the organization
- Flexibility to work variable schedule and/or be on call during irregular hours depending
- Responsible for recruiting, hiring, onboarding, and training associates
- Ability to manage stress and adapt to changing environment, comfortable with complexity
- Make informed decisions with consideration of customer/associate impact of service
- Responsible for addressing clients and resident concerns and/or complaints with effective solutions
- Create and maintain cooperative working relationships and frequent communication with property staff
- Promote and educate property staff on new service offerings from Valet Living company
- Build effective teams, hold self/others accountable
- Ensure store appearance and cleanliness are upheld and consistent
- Inspect properties regularly for resident and Service Valet compliance
- Responsible for creating and managing schedules workforce and reviewing/approving timecard
Security Chief
FedEx
Fort Worth
07.2000 - 02.2021
- Coordinate and support security activities for employees, guests, and visitors.
- Ensure that proper staffing levels are met to run a safe, secure, and efficient facility
- Respond to incidents to include Company Code of Conduct violation by guest, and alcohol/drug
- Maintain a daily positive interaction with guests and employees.
- Document and report accurate information by ensuring that daily shift reports and statistics are submitted
- Document progress using daily observation reports
- Mentor, develop, and supervise security personnel; recommend awards and take disciplinary action as necessary.
- Ensure reports by security personnel are completed accurately and timely.
- Ensure that Incident and Use of Force reports are completed
- Plan, coordinate, and manage security staffing.
- Maintain the security of the facility by performing periodic checks on staff and the facility security devices.
- Ensure adherence to pre-approved budget.
- Evaluate security procedures and policies; make recommendations for improvements and risk reduction.
- Manage and conduct initial and refresher training for security officers and non-security employees.
Platoon Sergeant
U.S. Army
09.2005 - 02.2019
- Ensures the platoon is prepared to accomplish its mission
- Updates platoon leader on appropriate reports and forwards reports needed
- Prepares to assume the role and responsibilities of the platoon leader.
- Takes charge of task-organized elements in the platoon during tactical operations
- Monitors the morale, discipline, and health of the platoon.
- Positions where best needed to help the engagement
- Receives squad leaders’ administrative, logistical, reports, and requests rations, water, fuel
- Requests logistical support from the higher headquarters
- Ensures Soldiers maintain all equipment.
- Ensures ammunition and supplies are properly and evenly distributed after the platoon
- Manages the unit’s combat load prior to operations and monitors logistical status
- Establishes and operates the unit’s casualty collection point (CCP).
- Employs the available digital mission command systems to the squads and platoon.
- Ensures Soldiers distribute supplies according to the platoon leader’s guidance and direction.
- Accounts for Soldiers, equipment, and supplies.
- Coaches, counsels, and mentors Soldiers.
- Upholds standards and platoon discipline
- Understands the mission and commander’s intent two levels up
Water Department Team Lead
City of Valdosta
Valdosta
05.2000 - 08.2018
- Assesses the skill level of students and aligns classroom goals to established state and local standards
- Identifies developmental needs
- Supervises 1-4 individuals on the water/wastewater crew out in the field to ensure all work tasks
- Performs operation and maintenance of the water/wastewater collections and distribution
- Provides informal, behaviorally oriented performance feedback on a regular basis
- Working knowledge of the City of Valdosta water/wastewater system.
- Measures performance, effectiveness, and results against standards
- Logs work orders, water bypasses, leaks, and main breaks.
- Oversees and assists in the installation, maintenance, repair, or replacement of water/wastewater mains
- Resolve customer complaints due to water leaks or sewage stoppages.
- Trains employees in the proper operation, maintenance, installation, and repair of the water
- Communicates clearly, concisely, and understandably
- Helps locate water and sewer lines for other utilities.
- Enters confined spaces using gas measuring systems.
- Performs some administrative work in connection with processing records on control
Education
Associate Degree -
University of Phoenix
High School -
El Cerrito High School
Skills
- Guest service
- Staff training
- Performance review
- Complaint resolution
- Customer relationship management
- Safety compliance
- Inventory management
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Attention to detail
- Leadership development
- Interpersonal relations
- Policy enforcement
- Strong leadership
- Technology proficiency
- Exceptional communication
- Task delegation
- Guest relations
- Personal information protection
- Outstanding customer service
- Decision-making
Certification
- 88M 20 (Motor Transport Operator)
- 92Y 20 (Supply Specialist)
- CDL- Class A
Timeline
Lead Concierge
NFC Amenity
03.2023 - 08.2025
Lead Resident Experience Specialist / Trainer
Valet Living
03.2021 - 02.2023
Platoon Sergeant
U.S. Army
09.2005 - 02.2019
Security Chief
FedEx
07.2000 - 02.2021
Water Department Team Lead
City of Valdosta
05.2000 - 08.2018
Associate Degree -
University of Phoenix
High School -
El Cerrito High School