Jennifer Phillips
Greenfield
Summary
Dedicated professional with extensive experience in optical sales and customer service. Skilled in team collaboration, problem-solving, and training new associates to exceed sales goals and enhance customer experiences.
Overview
19
19
years of professional experience
Work History
Optical Sales Associate
Visionworks
Brookfield, WI
03.2013 - Current
- Assisted customers in selecting eyewear that matches their style and prescription needs.
- Educated clients on lens options, coatings, and frame materials to enhance product knowledge.
- Processed transactions accurately using point-of-sale systems to ensure customer satisfaction.
- Maintained inventory levels and organized displays to promote product visibility and accessibility.
- Collaborated with team members to streamline sales processes and improve customer service experiences.
- Trained new associates on company policies, sales techniques, and product offerings for consistent service delivery.
- Resolved customer inquiries and complaints efficiently, ensuring positive brand representation and loyalty.
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Achieved sales goals by utilizing strong communication skills and understanding of customer needs.
- Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.
- Efficiently managed inventory, maintaining appropriate stock levels to meet customer demands.
- Assisted customers in troubleshooting issues with eyewear or contact lenses, offering prompt solutions.
- Developed rapport with clients, resulting in repeat business and positive word-of-mouth referrals.
- Supported optometrist with pre-testing procedures, ensuring accurate results for prescription adjustments.
- Maintained accurate patient records in compliance with HIPAA regulations, ensuring confidentiality and data security.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
Sales Lead
Sam's Club
Franklin, WI
06.2010 - 04.2013
- Developed training programs for new associates to enhance product knowledge and customer service skills.
- Mentored junior staff on effective sales techniques, fostering a high-performing team culture.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Sales Associate
Kohls
West Allis, WI
07.2007 - 04.2013
- Assisted customers with product selections, enhancing shopping experience and driving sales.
- Maintained knowledge of current promotions, products, and inventory to provide accurate assistance.
- Processed transactions efficiently, ensuring accuracy in cash handling and customer receipts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Associate of Applied Science - Retail Supervisor
Kaplan University
Milwaukee, WI06-2016
Skills
- Optical sales
- Adjusting eyewear
- Insurance processing
- Order tracking
- Product demonstration
- Customer service
- Time management
- Multitasking
- Sanitation procedures
- Problem-solving
- Team-oriented
- Goal-oriented
- Teamwork
Timeline
Optical Sales Associate
Visionworks
03.2013 - Current
Sales Lead
Sam's Club
06.2010 - 04.2013
Sales Associate
Kohls
07.2007 - 04.2013
Associate of Applied Science - Retail Supervisor
Kaplan University