Jennifer Picco
KPS Contracting
Ellicott City,USA
2027
years of professional experience
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Work History
Project Planner and Assistant
6 Years 11 Months- Compiled detailed project estimates based on specifications and requirements., specifications, and other project documents.
- Consulted with clients to define objectives and develop scopes.
- Assisted the collaboration with architects, engineers, and designers to develop innovative solutions for complex construction challenges.
- Provided and assisted in the building and/or remodeling over at least 128 projects over the last 6 years (big or small)
Service Coordination Supervisor
- Led a team in implementing new software solutions, enhancing operational efficiency.
- Managed resource allocation effectively, balancing project demands with team capacities.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed resource allocation, balancing project demands with team capacities to optimize workflow.
- Facilitated regular team meetings to assess progress and promptly address challenges, ensuring team alignment.
- Mentored junior staff, fostering professional development and team cohesion.
- Facilitated regular team meetings to assess progress and address challenges promptly.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with Project Management team to ensure timely service delivery for clients.
Administrative Assistant
- Coordinated office operations to streamline workflow and align with team objectives.
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Tracked expenses and prepared financial reports to assist budgeting processes for management review.
Team/Technical Lead
- Led cross-functional teams to deliver high-quality software solutions on time.
- Guided a technical team of approximately 20 in upgrading SoftPro suite of products for customers, working in conjunction with senior management and other departments.
- Provided backup support to team members throughout the customer upgrade process, resulting in the timely completion of projects.
- Built strong relationships with technical and non-technical teams at all levels, including senior management, to enhance collaboration.
Operations Manager – Department of Managed Services
- Led cross-functional teams to enhance productivity and reduce operational bottlenecks.
- Established key performance indicators to measure operational success and drive accountability within teams.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by creating communication channels and promptly addressing concerns, leading to improved client relationships.
Content Manager
- Developed and implemented content strategies to enhance brand visibility and engagement.
- Developed and implemented content strategies that increased brand visibility and audience engagement.
- Collaborated with cross-functional teams to align messaging and maximize audience reach.
- Oversaw content production process and optimized workflows, improving overall content delivery.
Education
Associate of Arts - Communications
Skills
Operating systems management
Project documentation management
Resource allocation strategies
Documentation management
Operating systems expertise
Device configuration skills
Documentation expertise
Priority management
Consistent performance delivery
Meticulous attention to detail
Performance tracking
Timeline
Project Planner and Assistant
KPS Contracting
09.2019 - CurrentRead More
Service Coordination Supervisor
Carolinas IT
2017 - 2019Read More
Administrative Assistant
Lenovo
2017 - 2017Read More
Team/Technical Lead
SoftPro Corporation
Read More
Operations Manager – Department of Managed Services
Alphanumeric Systems Inc.
Read More
Content Manager
Kadix Systems LLC
Read More
Howard Community College
Associate of Arts from Communications
Read More