NICOLE SYLVANUS
Elite Hotels LLC
Kansas City,Missouri
17
years of professional experience
Results-driven Regional Manager experienced in optimizing operations and enhancing team performance. Delivered impactful results through strategic planning and collaboration, navigating complex challenges while improving efficiency. Focused on fostering positive workplace cultures that align with organizational goals.
Work History
General Manager
6 Years 8 Months- Led property improvement initiatives to strengthen efficiency and compliance.
- Successful budget implementation supported controlled spending and consistent financial planning. Employee review, training, and contract processes moved forward with clear coordination. Timely scheduling and agreement review contributed to organized, efficient operations. Operational support helped maintain structure across finance, staff development, and vendor relations.
- Oversaw day-to-day performance of diverse professionals, promoting collaboration, engagement, and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Tracked financial performance metrics, developed budget plans, and implemented expense controls to provide financial stability and sustain long-term organizational growth.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Authored and maintained operational procedures defining process expectations, accountability measures, and cross-functional coordination requirements.
Director of Operations
3 Years- Established service standards and SOPs detailing service expectations, workflow procedures, and guest experience consistency.
- Owned department budget oversight, controlling costs and supporting accurate forecasting.
- Oversaw verification of safety licensing and brand requirement compliance across applicable operations.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Oversaw budget tracking and coordinated use of operational resources to meet day-to-day operational needs.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Performed regular performance reviews to assess team progress, identify development opportunities, and provide actionable feedback and guidance for continuous improvement.
Regional Operations Manager-General Manager
9 Years 11 Months- Oversaw property development workflow for 12 branded properties, including construction-to-launch transition, PMS and sales system implementation, and upper management hiring across Marriott, IHG, Choice, and Hilton.
- Supervised punch list tracking and opening phase activities to validate completion readiness.
- Monitored budget performance trends, controlled operating costs, and supported improved profit margin performance.
- Directed compliance efforts for safety, housekeeping, and hospitality procedures across regional teams to maintain consistent operational practices.
- Coordinated coaching for property leaders across performance management, service recovery, and operational consistency expectations.
- Reviewed performance metrics and trends, identified root improvement opportunities, and developed corrective action plans to address performance gaps.
- Directed multi-property operations, aligning service standards with brand expectations and guest satisfaction goals.
- Implemented staffing plans across locations to maintain coverage, efficiency, and consistent daily execution.
Education
GED
Skills
Customer service management
Human resources
Operational compliance
Brand strategy partnership
Revenue optimization
Operating systems management
Brand consistency development
Top management initiatives
Designed and implemented initiatives for top management
Skilled in managing various operating systems
Completed NHOP procedural reviews
HR
Client acquisition
Personal Information
Title: REGIONAL OPERATIONS MANAGER GENERAL MANAGER
Timeline
Director of Operations
Liberty Hotel Group
08.2021 - 08.2024Read More
General Manager
Elite Hotels LLC
02.2020 - CurrentRead More
Regional Operations Manager-General Manager
KMG Hotels
03.2010 - 02.2020Read More
Englewood High School
GED
Read More