Jennifer Pinales
Roosevelt,NY
Summary
Dynamic Medical Assistant with a proven track record at Harmony Health Center, enhancing patient satisfaction and streamlining healthcare coordination. Skilled in clinical documentation and inventory management, I excel in training and mentoring staff, driving efficiency and accuracy in patient care. Committed to delivering exceptional service and improving operational outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Harmony Health Care LI
03.2023 - Current
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Line Cook
Shake Shack
08.2019 - 11.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Trained new hires
Associate
PLS Check Cashing
11.2017 - 06.2019
- Analyzed customer data to identify trends and anticipate customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Medical Assistant Diploma - Healthcare Administration
Hunter Business School
Levittown, NY01-2023
Skills
- Spanish / English
- Patient Care
- Clinical Documentation
- Medical Terminology
- Electronic Health Records (EHR)
- Healthcare Coordination
- Inventory Management
- Administrative Efficiency
- Training and Mentoring
- Electrocardiography (EKG)
- Medical terminology knowledge
- OB/GYN procedures
- Venipuncture and phlebotomy
- Adaptable
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants
- Basic Life Support (BLS) - American Red Cross
Timeline
Medical Assistant
Harmony Health Care LI
03.2023 - Current
Line Cook
Shake Shack
08.2019 - 11.2022
Associate
PLS Check Cashing
11.2017 - 06.2019
Medical Assistant Diploma - Healthcare Administration
Hunter Business School