Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jordyn Rojas

Norcross,GA

Summary

Polite and professional leader, whom is successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

6
6
years of professional experience

Work History

Claims Adjuster

Safe Guard Products International
01.2022 - Current
  • Helped large volume of spanish/english speaking customers every day with a positive attitude and focus on customer satisfaction.
  • Handled both Gap and Tire/Wheel claims,by assisting customers in initiating claims,reviewing documents and going over contract terms in a timely manner.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented customer interactions and transactions for accurate, up-to-date records.

Dental Assistant / Front Desk Receptionist

Smith Dental
07.2020 - 01.2022
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Prepared patient x-rays and images for dentist review.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.

Key Holder

Shoe Department Encore
07.2018 - 03.2020
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.


Education

High School Diploma -

Lithonia High School
Lithonia, GA
05.2018

Skills

  • Customer Service
  • Conflict Management
  • Word processing software
  • Spanish / English
  • Organizational Skills
  • Attention to Detail
  • Dental Software Proficiency

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Claims Adjuster

Safe Guard Products International
01.2022 - Current

Dental Assistant / Front Desk Receptionist

Smith Dental
07.2020 - 01.2022

Key Holder

Shoe Department Encore
07.2018 - 03.2020

High School Diploma -

Lithonia High School

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Jordyn Rojas