Jennifer Poindexter
Riverview,United States
Summary
Dynamic professional with a proven track record at Reynolds and Reynolds, enhancing operational performance and customer satisfaction. Expert in data analysis and interpersonal communication, I excel in identifying client needs and delivering customized solutions. Achieved significant profitability increases, demonstrating strong problem-solving and project management skills.
Overview
11
11
years of professional experience
Work History
Fixed Operations DMS Consultant
Reynolds and Reynolds
Tampa, FL
05.2021 - Current
- Increased operational performance and profitability in service departments through expert consulting using Reynolds products.
- Work alongside internal teams and dealership personnel to deliver superior customer service for Reynolds DMS and various fixed operations software solutions.
- Implement customized solutions, diagnose and resolve technical issues, and identify additional sales opportunities
- Cultivated and upheld partnerships with clients, securing continuous retention.
Service Advisor
Volvo Cars
Tampa, FL
04.2020 - 06.2021
- Developed and presented repair estimates, obtaining customer approvals and managing the entire repair process from start to finish.
- Communicated effectively with customers, explaining repair procedures, costs, and timelines in a clear and understandable manner.
- Utilize dealership management systems (DMS - Dealer Track) to effectively manage service orders, customer information, and inventory.
- Contributed to fostering a harmonious and efficient workplace.
Service Advisor
Brandon Honda, Morgan Auto Group
Tampa, FL
05.2017 - 04.2020
- Communicated vehicle repair needs to customers with clarity and precision.
- Consistently met and exceeded key performance indicators (KPIs), including customer satisfaction targets, service revenue goals, and repair order accuracy.
- Built and maintained strong customer relationships through exceptional communication, proactive issue resolution, and a focus on customer loyalty.
- Proficiently utilized dealership management systems (DMS - Reynolds and Reynolds) to manage service orders, customer information, and inventory.
Business Development Specialist
Wesley Chapel Honda
Tampa, FL
08.2013 - 05.2017
- Utilized CRM (eLEAD) and DMS (Reynolds and Reynolds) to monitor interactions with customers, administer leads, and produce reports.
- Leveraged a variety of techniques including cold outreach, event participation, and digital marketing to obatin prospects.
- Matched customer needs to suitable products and services by identifying and qualifying leads.
- Provided exceptional customer service to existing and potential clients, addressing their needs and exceeding their expectations.
Skills
- Customer-Focused Sales & Service: Proven ability to build strong client relationships, provide exceptional service, and effectively identify and meet client needs through consultative sales techniques to achieve sales targets and exceed client expectations
- Data Analysis & Interpretation: Proficient in analyzing and interpreting data to identify trends, draw insights, and make informed decisions
- Communication & Interpersonal Skills: Excellent written and verbal communication and interpersonal skills, with the ability to effectively communicate with diverse audiences and build strong relationships
- Problem-Solving & Critical Thinking: Adept at identifying and resolving complex problems through critical thinking, creative problem-solving techniques, and a results-oriented approach
- Project Management: Led and successfully executed projects from inception to completion, ensuring timely delivery and meeting project objectives
- Team Player & Positive Attitude: Thrives in collaborative environments, actively contributes to team success, and maintains a positive and enthusiastic approach in challenging situations
Timeline
Fixed Operations DMS Consultant
Reynolds and Reynolds
05.2021 - Current
Service Advisor
Volvo Cars
04.2020 - 06.2021
Service Advisor
Brandon Honda, Morgan Auto Group
05.2017 - 04.2020
Business Development Specialist
Wesley Chapel Honda
08.2013 - 05.2017