Jennifer Polisky
Indiana,PA
Summary
Multi=faceted Casework Supervisor with 22 years experience in social services field. Managing a 6 person unit with over 6,000 clients served by my unit. Superior communication and organizational skills. Ability to work independently while being an integral part of a team. Excellent organizational skills with the ability to effectively multi-task. Excels in high-paced environments.
Overview
22
22
years of professional experience
Work History
Income Maintenance Casework Supervisor
Pennsylvania Department Of Human Services
Indiana, PA
01.2022 - Current
- Review caseworkers' client cases and make recommendations for additional actions and improvements.
- Conduct training to update staff on new policies, regulations and procedures to promote more informed delivery of client services.
- Intervene in urgent and crisis situations and provide services in compliance with Pennsylvania and federal regulations and laws.
- Complete training for all new caseworkers to include establishing their work station (computers, phones), scheduling and completing their training activities, and assessing their ability to complete the work assigned.
- Assess the caseworker's ability to meet the standards of their position.
Income Maintenance Caseworker
Pennsylvania Department Of Human Services
Indiana, PA
09.2016 - 01.2022
- Gathered information via telephone, mail or in person from clients applying for assistance.
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Determined if applicants met eligibility requirements for programs offered by the Office of Income Maintenance.
- Assisted clients with completion of applications and paperwork.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed and evaluated policy guidelines to determine a clients eligibility for benefits.
Intermittent Intake Interviewer
Pennsylvania Department Of Labor And Industry
Indiana, PA
10.2015 - 09.2016
- Interviewed and completed applications for clients applying for unemployment compensation.
- Answered clients questions regarding their unemployment compensation benefits.
- Directed clients on how to access their unemployment compensation benefits.
- Explained unemployment compensation policy to individuals applying for benefits and how that policy may affect their eligibility for benefits.
Medical Social Worker
Visiting Nurse Association Of Indiana County
Indiana, PA
07.2001 - 09.2015
- Completed psychosocial evaluations and needs assessments.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Explained medical care options to help families make informed healthcare decisions.
Education
Bachelor of Arts - Sociology
Muskingum University
New Concord, OH01.1994
Skills
- Needs Assessment
- Regulatory Compliance
- Unit Supervision
- Service Assistance
- Time Management
- Records Management
- Social Work
- Data Integrity
- Case Coordination
- Interpersonal and Written Communication
- Crisis Situations
- Issue Identification
- Regulations and Policies
- Interviewing Individuals
Timeline
Income Maintenance Casework Supervisor
Pennsylvania Department Of Human Services
01.2022 - Current
Income Maintenance Caseworker
Pennsylvania Department Of Human Services
09.2016 - 01.2022
Intermittent Intake Interviewer
Pennsylvania Department Of Labor And Industry
10.2015 - 09.2016
Medical Social Worker
Visiting Nurse Association Of Indiana County
07.2001 - 09.2015
Bachelor of Arts - Sociology
Muskingum University