Jennifer Polisky
Indiana,PA
Summary
Multi=faceted Casework Supervisor with 22 years experience in social services field. Managing a 6 person unit with over 6,000 clients served by my unit. Superior communication and organizational skills. Ability to work independently while being an integral part of a team. Excellent organizational skills with the ability to effectively multi-task. Excels in high-paced environments.
Overview
22
22
years of professional experience
Work History
Income Maintenance Casework Supervisor
Pennsylvania Department Of Human Services
01.2022 - Current
- Review caseworkers' client cases and make recommendations for additional actions and improvements.
- Conduct training to update staff on new policies, regulations and procedures to promote more informed delivery of client services.
- Intervene in urgent and crisis situations and provide services in compliance with Pennsylvania and federal regulations and laws.
- Complete training for all new caseworkers to include establishing their work station (computers, phones), scheduling and completing their training activities, and assessing their ability to complete the work assigned.
- Assess the caseworker's ability to meet the standards of their position.
Income Maintenance Caseworker
Pennsylvania Department Of Human Services
09.2016 - 01.2022
- Gathered information via telephone, mail or in person from clients applying for assistance.
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Determined if applicants met eligibility requirements for programs offered by the Office of Income Maintenance.
- Assisted clients with completion of applications and paperwork.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed and evaluated policy guidelines to determine a clients eligibility for benefits.
Intermittent Intake Interviewer
Pennsylvania Department Of Labor And Industry
10.2015 - 09.2016
- Interviewed and completed applications for clients applying for unemployment compensation.
- Answered clients questions regarding their unemployment compensation benefits.
- Directed clients on how to access their unemployment compensation benefits.
- Explained unemployment compensation policy to individuals applying for benefits and how that policy may affect their eligibility for benefits.
Medical Social Worker
Visiting Nurse Association Of Indiana County
07.2001 - 09.2015
- Completed psychosocial evaluations and needs assessments.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Explained medical care options to help families make informed healthcare decisions.
Education
Bachelor of Arts - Sociology
Muskingum University
New Concord, OH01.1994
Skills
- Needs Assessment
- Regulatory Compliance
- Unit Supervision
- Service Assistance
- Time Management
- Records Management
- Social Work
- Data Integrity
- Case Coordination
- Interpersonal and Written Communication
- Crisis Situations
- Issue Identification
- Regulations and Policies
- Interviewing Individuals
Timeline
Income Maintenance Casework Supervisor
Pennsylvania Department Of Human Services
01.2022 - Current
Income Maintenance Caseworker
Pennsylvania Department Of Human Services
09.2016 - 01.2022
Intermittent Intake Interviewer
Pennsylvania Department Of Labor And Industry
10.2015 - 09.2016
Medical Social Worker
Visiting Nurse Association Of Indiana County
07.2001 - 09.2015
Bachelor of Arts - Sociology
Muskingum University
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