Cathy Haught
Clarks Mills,PA
Summary
Accomplished Income Maintenance Casework Supervisor with over 25 years in social services, specializing in client advocacy and resource referrals. Proven track record at the Commonwealth of Pennsylvania for enhancing access to community services and improving client outcomes through effective counseling and needs assessment. Skilled in fostering trust among diverse populations and driving continuous improvement.
Overview
12
12
years of professional experience
Work History
Income Maintenance Casework Supervisor
Commonwealth of Pennsylvania
03.2014 - Current
- Assisted caseworkers with authorizing and maintaining government benefits including Medical insurance, Food Stamps, and Cash assistance
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Collaborated with both management and external agencies resource to offer clients access to community services.
- Intervened in urgent and crisis situations and provided services in compliance with Pennsylvania and federal regulations and laws.
- Conducted thorough reviews of case files to ensure accurate documentation and adherence to established protocols.
- Supervised 8 Caseworkers in the performance of issuing state medical insurance, food stamps, and cash assistance as well as energy assistance
- Conducted training to update staff on new laws, regulations and procedures to promote more informed delivery of client services.
- Promoted a positive work environment by mentoring and supporting team members in their professional development.
County Caseworker
County of Somerset
09.2012 - 03.2014
- Implemented culturally sensitive approaches while working with diverse populations, fostering trust and mutual understanding among clients.
- Assisted individuals in navigating complex government assistance programs, resulting in increased access to essential resources.
- Assessed and investigated allegations of abuse, neglect and exploitation of at-risk adults, conducting authorized, unscheduled home visits.
- Conducted comprehensive and individualized safety planning for children and youth to assure safety and prevent abuse and neglect and connecting with appropriate service providers.
- Testified in court, petitioning for legal and judicial intervention on behalf of adjudicated clients.
Education
Bachelor of Arts - Psychology
Indiana University of Pennsylvania
Indiana, PA08.1998
Skills
- Client Advocacy
- Interviewing
- Counseling
- Group Dynamics
- Needs Assessment
- Remote work experience
- 25 plus years of social services/customer service
- Resource referrals
Timeline
Income Maintenance Casework Supervisor
Commonwealth of Pennsylvania
03.2014 - Current
County Caseworker
County of Somerset
09.2012 - 03.2014
Bachelor of Arts - Psychology
Indiana University of Pennsylvania
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