Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Ruhlman

Warren,PA

Summary

Income Maintenance Casework Supervisor with a strong track record in case management and compliance auditing. Expertise in policy writing and training facilitation, leading to improved client outcomes. Demonstrated ability to build strong client relationships and enhance service delivery. Dynamic Income Maintenance Casework Supervisor with a proven track record in compliance auditing, case management, and training facilitation. Expertise in policy writing and data analysis enhances client relations and improves program outcomes.

Overview

25
25
years of professional experience

Work History

Income Maintenance Casework Supervisor

COPA Department of Human Services
Warren, PA
09.2000 - Current
  • Supervised caseworkers to facilitate client access to government assistance programs like Medicaid and SNAP benefits.
  • Conducted training sessions for caseworkers on best practices in case management techniques.
  • Ensured compliance with state and federal regulations regarding policy and procedure application.
  • Evaluated staff performance through annual reviews based on objective criteria.
  • Monitored case management processes to confirm adherence to established policies and regulations.
  • Performed regular case reviews to uphold best practices and enhance client outcomes.
  • Reviewed casework documentation for accuracy, clarity, detail and objectivity relevant to caseload.
  • Conducted regular staff meetings to discuss progress on cases and provide feedback.
  • Created and maintained relationships with other departments, agencies, stakeholders and the community.

Education

Bachelor of Science - Psychology

University of Pittsburgh, Bradford
Bradford, PA
01-1999

Associate of Science - Psychology

Jamestown Community College
Jamestown, NY
06-1996

Skills

  • Policy writing
  • Case management
  • Compliance auditing
  • Data analysis
  • Training facilitation
  • Client relations

Timeline

Income Maintenance Casework Supervisor

COPA Department of Human Services
09.2000 - Current

Bachelor of Science - Psychology

University of Pittsburgh, Bradford

Associate of Science - Psychology

Jamestown Community College

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