Jennifer Pond
Snyder Drug
Iron River,MI
Summary
Results-driven Certified Pharmacy Technician with a proven track record at Snyder Drug, enhancing patient care through accurate prescription filling and effective insurance billing. Demonstrated strong problem-solving skills and attention to detail, streamlining operations and improving customer satisfaction in a high-volume pharmacy environment.
Work History
CPhT
26 Years 4 Months- Processed medication orders accurately and efficiently for patients and healthcare providers.
- Provided training support to new pharmacy technicians on operational procedures and systems.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly
Education
Pharmacy Technician
Skills
Data entry
Attention to detail
Problem-solving skills
Customer service
Insurance billing
Filling prescriptions
Pharmaceutical calculations
Prescription interpretation
Pharmacist support
Pharmacy and customer records management
Patient confidentiality
Insurance verification
Advanced math skills
Prescription verification
Empathy and patience
Multitasking and organization
Verbal and written communication
Point of sale systems proficiency
Refill requests
Answering customer questions
Drug safety
Processing payments
Prescription filling
Medication therapy management
Billing support
Certified pharmacy technician (cpht)
Insurance processing
Timeline
CPhT
Snyder Drug
02.2000 - 06.2026Read More
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