Jennifer Ponder
Wilmington,NC
Summary
Dynamic General Manager with a proven track record at Classic Collision, enhancing operational efficiency and customer satisfaction. Expert in cost control and staff training, fostering a collaborative environment. Successfully developed strategies that increased sales and profitability while maintaining high employee satisfaction and strong client relationships.
Overview
3
3
years of professional experience
Work History
General Manager
Classic Collision
Wilmington NC
10.2025 - 01.2026
- Streamlined operational processes to enhance service delivery and customer satisfaction.
- Implemented cost-control measures, reducing overhead expenses while maintaining quality standards.
- Developed training programs for staff to improve skills and promote a culture of continuous improvement.
- Analyzed performance metrics to identify areas for operational enhancements and implement corrective actions.
- Fostered team collaboration to drive project completion and optimize workflow efficiency across departments.
- Established strategic partnerships with suppliers, improving material sourcing and reducing lead times.
- Led cross-functional teams in the execution of business initiatives, enhancing overall organizational effectiveness.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Service Advisor
Classic Collision
Wilmington NC
09.2024 - 10.2025
- Assisted customers with inquiries and service recommendations to enhance satisfaction.
- Coordinated service appointments and managed customer follow-ups for efficiency.
- Documented vehicle conditions and repair estimates using industry-standard software tools.
- Ensured accurate processing of insurance claims by collaborating with adjusters and clients.
- Provided technical support to customers, explaining repair processes and timelines clearly.
- Streamlined communication between departments to enhance workflow and service delivery.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Parts Manager
Absolute Collision
Wilmington NC
01.2023 - 09.2024
- Managed inventory levels to ensure timely availability of parts for repairs.
- Coordinated with suppliers to optimize procurement processes and reduce lead times.
- Implemented quality control measures to maintain high standards for parts received and used.
- Trained and mentored team members on effective inventory management practices.
- Analyzed parts usage trends to identify opportunities for cost savings and efficiency improvements.
- Developed and maintained relationships with vendors to enhance service delivery and support operations.
- Oversaw daily operations, ensuring compliance with safety regulations and company policies.
- Streamlined order fulfillment processes to improve turnaround time for customer requests.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Ordered parts for customers, repair shops, and service departments for use in Type equipment.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
Education
High School Diploma -
E.A Laney High School
Wilmington NC Skills
- Operational efficiency
- Cost control measures
- Staff training programs
- Performance metrics analysis
- Supplier relationship management
- Cross-functional teamwork
- Employee satisfaction initiatives
- Client relationship management
- Customer service excellence
- Service appointment coordination
- Quality control implementation
- Order fulfillment processes
- Problem resolution
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Staff management
- Customer relations
- Administrative skills
- Schedule management
- Facility management
- Expense control
- Quality management
- Financial administration
Timeline
General Manager
Classic Collision
10.2025 - 01.2026
Service Advisor
Classic Collision
09.2024 - 10.2025
Parts Manager
Absolute Collision
01.2023 - 09.2024
High School Diploma -
E.A Laney High School