Jennifer Pope
Missoula,MT
Summary
Dynamic bartender and server with extensive experience at Old Town Cafe, skilled in inventory management and customer service. Proven ability to upsell premium brands, enhancing sales and customer satisfaction. Recognized for exceptional event planning and drink preparation, consistently delivering memorable dining experiences that foster repeat business.
Overview
7
7
years of professional experience
Work History
Bartender/Restaurant Server
Old Town Cafe
West Yellowstone, MT
01.2024 - 12.2024
- Monitored bar inventory and promptly restocked low items before depletion.
- Greeted frequent visitors by name and explained new promotions.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Upsold customers from shelf to premium brands to help boost sales.
- Planned and coordinated special events to boost customer numbers and profits.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Processed payments accurately and efficiently with POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Trained new bartenders on drink preparation and upselling techniques.
Bartender/ Server
Holiday Inn
West Yellowstone, MT
01.2022 - 12.2023
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Identified needs of customers promptly and efficiently.
- Informed customers of daily specials and signature menu items.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Assisted other servers as needed during peak hours or special events.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained updated knowledge through continuing education and advanced training.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
Bartender/Server
Pioneer Bbq
San Diego, CA
01.2020 - 03.2022
- Upheld high standards of sanitation in accordance with health department regulations.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Addressed complaints to kitchen staff and served replacement items.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Presented menus and answered questions regarding items.
- Checked food before serving it to customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Delivered food orders promptly and courteously.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Server/Line Cook
Red House Pizza
San Diego, CA
01.2019 - 08.2021
- Greeted guests and provided menus.
- Upheld high standards of sanitation in accordance with health department regulations.
- Accurately recorded orders on cash register and point-of-sale system.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Trained new employees to perform duties.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
Server/Cook
Meraki Cafe
San Diego, CA
01.2018 - 07.2021
- Trained new employees on restaurant procedures and plating techniques.
- Explained menu items, describing ingredients and cooking methods upon request.
- Served food and beverages to patrons and confirmed complete orders.
- Filled condiments and napkin containers during slack periods.
- Accurately recorded orders on cash register and point-of-sale system.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Prepared drinks according to standard recipes.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Followed established procedures and requirements for safe food handling, storage and service.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
Education
Some College (No Degree) - Psychology
San Diego Mesa College
San Diego, CASkills
- Inventory management
- Drink preparation
- Point Of Sale Operations
- Customer service
- Upselling techniques
- Event planning
Affiliations
- Getting creative in the kitchen, especially anything to do with baking
- Being a part of book clubs that keep me engaged with friends that enjoy reading
- Volunteering with rescue dogs and foster programs
Timeline
Bartender/Restaurant Server
Old Town Cafe
01.2024 - 12.2024
Bartender/ Server
Holiday Inn
01.2022 - 12.2023
Bartender/Server
Pioneer Bbq
01.2020 - 03.2022
Server/Line Cook
Red House Pizza
01.2019 - 08.2021
Server/Cook
Meraki Cafe
01.2018 - 07.2021
Some College (No Degree) - Psychology
San Diego Mesa College
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