Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jennifer Portal

Fort Myers,FL

Overview

5
5
years of professional experience

Work History

Logistics Customer Service Representative

Avanti Nutritional Laboratories
Miami Lakes, FL
02.2023 - 03.2024
  • Responded promptly and professionally to customer inquiries.
  • Offered accurate product information and pricing to customers.
  • Collaborated with sales and finance for enhanced customer service.
  • Analyzed data to identify customer service trends.
  • Conducted logistics training for new employees.
  • Maintained detailed records of customer interactions.
  • Updated customer databases regularly.

Dispatcher

Roadtex
Miramar, FL
09.2019 - 02.2023
  • Received and dispatched calls for emergency services.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Provided timely updates to customers regarding their orders or requests.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Updated records of driver locations, delays, and cancellations.
  • Organized paperwork associated with deliveries including manifests, proof of deliveries, bills of lading, packing slips.
  • Reported delays, accidents, or other traffic and transportation situations.
  • Trained employees on prioritizing and dispatching procedures to properly handle daily calls.

Education

Patient Care Technician

Florida Career College
Hialeah, FL
08-2020

High School Diploma -

Hialeah Gardens Senior High School
Hialeah Gardens, FL
06-2019

Associate of Arts - Nursing

Florida International University
Miami, FL

Skills

  • Communication
  • Bilingual proficiency
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Adaptability
  • Teamwork
  • Conflict resolution
  • Critical thinking
  • Prioritization
  • Organization
  • Stress management
  • TMS proficiency
  • Knowledge of logistics operations
  • Data entry

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Logistics Customer Service Representative

Avanti Nutritional Laboratories
02.2023 - 03.2024

Dispatcher

Roadtex
09.2019 - 02.2023

Patient Care Technician

Florida Career College

High School Diploma -

Hialeah Gardens Senior High School

Associate of Arts - Nursing

Florida International University

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Jennifer Portal