Jennifer Portal
Fort Myers,FL
Overview
5
5
years of professional experience
Work History
Logistics Customer Service Representative
Avanti Nutritional Laboratories
Miami Lakes, FL
02.2023 - 03.2024
- Responded promptly and professionally to customer inquiries.
- Offered accurate product information and pricing to customers.
- Collaborated with sales and finance for enhanced customer service.
- Analyzed data to identify customer service trends.
- Conducted logistics training for new employees.
- Maintained detailed records of customer interactions.
- Updated customer databases regularly.
Dispatcher
Roadtex
Miramar, FL
09.2019 - 02.2023
- Received and dispatched calls for emergency services.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Provided timely updates to customers regarding their orders or requests.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Updated records of driver locations, delays, and cancellations.
- Organized paperwork associated with deliveries including manifests, proof of deliveries, bills of lading, packing slips.
- Reported delays, accidents, or other traffic and transportation situations.
- Trained employees on prioritizing and dispatching procedures to properly handle daily calls.
Education
Patient Care Technician
Florida Career College
Hialeah, FL08-2020
High School Diploma -
Hialeah Gardens Senior High School
Hialeah Gardens, FL06-2019
Associate of Arts - Nursing
Florida International University
Miami, FLSkills
- Communication
- Bilingual proficiency
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Adaptability
- Teamwork
- Conflict resolution
- Critical thinking
- Prioritization
- Organization
- Stress management
- TMS proficiency
- Knowledge of logistics operations
- Data entry
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Logistics Customer Service Representative
Avanti Nutritional Laboratories
02.2023 - 03.2024
Dispatcher
Roadtex
09.2019 - 02.2023
Patient Care Technician
Florida Career College
High School Diploma -
Hialeah Gardens Senior High School
Associate of Arts - Nursing
Florida International University