Jennifer Portillo
Middletown,VA
Summary
Energetic and dependable, known for maintaining composure and professionalism in high-pressure environments. Equipped with foundational knowledge in security protocols and safety procedures, including threat detection and emergency response. Committed to ensuring safety and security of all individuals while contributing to secure environment.
Overview
6
6
years of professional experience
Work History
Transportation Security Officer
Department Of Homeland Security, TSA
01.2025 - Current
- Conducted security screenings of passengers and luggage to ensure compliance with transportation safety regulations.
- Monitored passenger behavior and identified potential security threats in high-pressure environments.
- Implemented standard operating procedures for emergency response protocols during security incidents.
- Collaborated with team members to maintain efficient flow through security checkpoints while ensuring thorough inspections.
- Engaged with passengers to explain procedures, enhancing customer service experience while maintaining strict adherence to security protocols.
Fulfillment Site Associate 1
Amazon Flex Department
08.2023 - 10.2025
- Working in a fast-paced, physical role receiving trucks full of orders and preparing and staging inventory to be picked up by delivery drivers using pallet jacks and storage racks.
- Using technologies such as smartphones and handheld devices to sort, scan, and prepare packages.
- Building, wrapping, sorting, transporting, and lifting packages up to 50 lbs.
- Collaborating with team members to ensure efficient workflow and meeting daily targets
- Assisting in problem-solving and troubleshooting to resolve any issues that may arise during the fulfillment process.
Waitress and Banquet Server
Wayside Inn & Larrick’s Tavern
08.2023 - 08.2024
- Providing exceptional customer service to ensure a positive dining experience for all restaurant patrons.
- Demonstrating strong knowledge of the menu taking into consideration daily specials and dietary restrictions
- Effectively handling customer inquiries, concerns and complaints with professionalism and empathy.
- Maintaining a clean and organized work area, including tables, dining room, and service stations.
Librarian Assistant
Sherando High School
01.2022 - 01.2023
- Managed various duties assisting the librarian to include sorting and reshelving of books, filing student paperwork, as well as assisting office staff and supervisors in any task they needed accomplished.
- Paid Internship
- School Year
Business Assistant
Eliza’s Design & Creation
01.2020 - 01.2020
- Assisted in taking customer orders in person and over the phone.
- Learned how to use different software to create canvas, logos, and designs.
- Consistently met deadlines and satisfied customer’s high expectations
- Summer Paid Position
Education
Bachelor of Arts - International Security And Law
George Mason University
Fairfax, VA05-2027
Associate of Science - Criminal Justice Administration
Laurel Ridge Community College
Middletown, VA05-2025
High School Diploma - undefined
Sherando High School
Stephens City, VA05.2023
Skills
- Excellent verbal, writing, and translating skills in English and Spanish
- Self-starter and team player who can work independently and with little to no supervision
- Ability to type 60 Words per Minute, Microsoft Office, Outlook, Google products, and social media
- Integrity and Respect
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Transportation Security Officer
Department Of Homeland Security, TSA
01.2025 - Current
Fulfillment Site Associate 1
Amazon Flex Department
08.2023 - 10.2025
Waitress and Banquet Server
Wayside Inn & Larrick’s Tavern
08.2023 - 08.2024
Librarian Assistant
Sherando High School
01.2022 - 01.2023
Business Assistant
Eliza’s Design & Creation
01.2020 - 01.2020
High School Diploma - undefined
Sherando High School
Bachelor of Arts - International Security And Law
George Mason University
Associate of Science - Criminal Justice Administration
Laurel Ridge Community College
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