Jennifer Potratz
Colorado Springs,CO
Summary
Hardworking and detail-oriented previous office manager with 15 years of experience in administration, customer service, and event planning. Driven to helping people and creating a respectful and kind relationship with my coworkers. After years of office environment, it is time to explore a field that is enjoyable and do something to be proud of.
Overview
26
26
years of professional experience
Work History
Director of Client Services
Sages Elder Care
Colorado Springs, CO
11.2024 - 04.2026
- Delivered personalized care plans by assessing client needs and coordinating services with healthcare professionals.
- Coordinated communication between clients, caregivers, and healthcare providers to enhance service delivery and satisfaction.
- Managed scheduling logistics for caregivers to optimize service coverage and maintain continuity of care.
- Evaluated feedback from clients and families to implement improvements in service quality and responsiveness.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
Office Manager
Jack Ford MD PC
Colorado Springs, CO
12.2012 - 09.2024
- Developed strong relationships with employees and patients to deliver the best care to each individual.
- Assisted the physicians to implement plans to maintain a private practice.
- Set safety and security procedures to protect sensitive information.
- Supervised front office activities.
- Coordinated efficient use and maintenance of office spaces.
- Encouraged receptionist, Medical Assistant and Registered Nurse to work independently with team driven goals.
- Billing and coding of all claims.
- Placed orders, monitored usage and coordinated stocking to control office supplies.
- Evaluated and reviewed office procedures to improve efficiency.
- Fielded questions from staff, customers/patients and vendors using phone and email.
- Devised organizational goals based on current business priorities.
- Guaranteed operational compliance with industry regulations.
- Served as point of contact for everyone in the office from physician to front desk to patients.
- Utilized social media and messaging channels to promote news, announcements and events.
- Generated reports for accountant.
- Answered phones when necessary and have excellent note taking abilities.
Assistant Event Coordinator
RSVP Weddings
Colorado Springs, CO
01.2000 - 12.2016
Sales Assistant
Citadel Broadcasting
Colorado Springs, CO
11.2000 - 05.2005
Education
No Degree - Visual Communications And Marketing/Business
Colorado Technical University
Colorado Springs, COSkills
- Client Support: Care plan creation, client scheduling, customer service, and client relations
- Administrative Duties: Office management, document management, data entry, and clerical support
- Financial Management: Accounts payable/receivable, client billing, payroll processing, and insurance submissions
- Leadership & Coordination: Team supervision and support, Vendor management, Event planning and coordination
Personal Information
- Title: Experienced Office Professional
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Director of Client Services
Sages Elder Care
11.2024 - 04.2026
Office Manager
Jack Ford MD PC
12.2012 - 09.2024
Sales Assistant
Citadel Broadcasting
11.2000 - 05.2005
Assistant Event Coordinator
RSVP Weddings
01.2000 - 12.2016
No Degree - Visual Communications And Marketing/Business
Colorado Technical University