MaryBeth Baker
Altoona,PA
Summary
Administrative professional skilled in optimizing processes and supporting client satisfaction. Oversees client accounts, monitors compliance requirements, and maintains clear communication. Uses structured documentation and follow-through to improve service quality and reduce operational delays.
Overview
33
33
years of professional experience
Work History
Director of Client Services
VIP Financial, LLC/Cetera Advisors
Altoona, Pennsylvania
08.2018 - 10.2026
- Provided timely account updates and addressed client inquiries, while fostering strong client relationships.
- Managed customer inquiries relating to their accounts in a timely manner.
- Assisted financial advisors in managing client accounts and documentation to enhance service delivery.
- Coordinated scheduling for client appointments and advisor meetings, improving overall workflow efficiency.
- Collaborated with team members to enhance service delivery processes and workflows.
- Maintained accurate records of client interactions and transactions within the CRM system.
- Ensured accurate record keeping of all transaction activities within customer accounts.
- Executed the processing of deposits into customer accounts following established procedures.
- Organized documents required for the account opening process in accordance with company policies and procedures.
- Supported advisors during client meetings by taking notes, providing relevant data points or responding to questions.
- Collaborated with other departments within the organization to ensure smooth operations across teams.
- Supported compliance efforts by ensuring adherence to regulatory standards.
Office Manager
Retirement Plan Solutions
Tyrone, PA
12.2007 - 05.2017
- Maintain detailed administrative and procedural processes to improve accuracy and efficiency for the office.
- Communicate with participants via phone, email and in person to explain and assist with documents.
- Handled incoming and outgoing calls to facilitate effective communication for the office.
- Coordinated timelines for responses to daily inquiries, ensuring timely communication and improved client satisfaction.
- Explain and process distributions from participant 401(k) accounts. Explain the IRS rules regarding their account. Assist with questions.
- Developed and maintained reports using Microsoft Excel and Microsoft Word to support operational decision-making.
- Executed mail preparation for participant notifications and IRS submissions.
Financial Advisor Sales Assistant
Irwin Financial -Raymond James Financial, Inc.
Altoona, PA
03.1999 - 07.2006
- Assisted three financial advisors with preparation and organization of financial paperwork, forms, and meeting agendas
- Guided clients on inquiries related to their investment accounts, ensuring clarity and understanding
- Coordinated client reports and forms for advisor meetings, facilitating efficient discussions
- Maintained monthly reports
- Committed to 40 hours weekly in a full-time capacity
Sales Assistant
Ameriprise Financial
Hollidaysburg, PA
01.1994 - 03.1999
- Supported advisor by preparing financial paperwork and coordinating client meetings
- Fielded calls and guided clients on investment account inquiries
- Organized and updated files and reports for efficient office operations
- Prepared mailings and maintained supplies for the office
- Dedicated 40 hours each week to full-time responsibilities
Education
Associate Degree - Business
Central Pennsylvania Business College
Summerdale, PA, USA01-1991
Skills
- CRM management
- Regulatory compliance
- Account management
- Document accuracy
- Client relations
- Client support
- Scheduling
- Workflow optimization
- Proactive problem-solving
- Problem-solving
- Time optimization
- Computer Proficient
- Detail-oriented
- Effective communication
- Cash management
Accomplishments
- Customer Service
- Handle customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Administration
- Perform administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
- Reporting
- Maintain status reports to provide management with updated information for client accounts.
- Process Improvement
- Oversaw implementation of new phone system which resulted in more cost-effective service.
- Multitasking
- Demonstrate proficiencies in telephone, e-mail, fax and front-desk reception within office environment.
Timeline
Director of Client Services
VIP Financial, LLC/Cetera Advisors
08.2018 - 10.2026
Office Manager
Retirement Plan Solutions
12.2007 - 05.2017
Financial Advisor Sales Assistant
Irwin Financial -Raymond James Financial, Inc.
03.1999 - 07.2006
Sales Assistant
Ameriprise Financial
01.1994 - 03.1999
Associate Degree - Business
Central Pennsylvania Business College