Jennifer Potter
Jacksonville,FL
Summary
Resourceful Supervisor with over 20 years of social services experienced. Focused on guiding direct care to providing individualized and empowering case management services to those seeking services. Proven history of providing creative, motivational and compassionate guidance to staff
Overview
18
18
years of professional experience
Work History
Healthy Families Supervisor
Children's Home Society
Jacksonville, FL
05.2023 - Current
- Provided guidance and direction to 4 home visiting case managers
- Monitored employee productivity to ensure completion of daily, monthly and quarterly outcomes
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Coached staff members to develop long-term career goals.
- Complied with company policies, objectives and communication goals.
Program Manager
Family Promise Of Greater Orlando
Orlando, FL
08.2021 - 01.2023
- Supervised staff of 5 case managers tasked with helping homeless families find stable housing
- Monitored progress of programs, using and applying programming documents, measurement tools and funding guidelines
- Inspired staff to provide individualized and empowering services to participants
- Educated employees on topics related on Motivational Interviewing and Trauma Informed Care
- Created psycho-educational support group designed to empower and connect participants within the program
Program Director
Interfaith Hospitality Network/Found House
Cincinnati, OH
04.2018 - 07.2021
- Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy
- Provided guidance and supervision to a staff of 5 Housing Case Managers
- Build relationship between program participants and community landlords
- Developed and implemented training curriculum designed to foster client self sufficiency and success
- Maintained communication with clients throughout their involvement in the program.
- Devised evaluation strategies to monitor performance and determine need for improvements.
Personal Health Coach
Humana
Cincinnati, OH
06.2015 - 02.2018
- Assisted clients in setting realistic short-term and long-term goals related to health and wellness.
- Monitored progress towards meeting personal health goals through regular check-ins with clients.
- Supported patients in understanding medical diagnoses and treatment options from physicians and specialists.
- Offered preventative strategies for disease prevention and management of chronic conditions.
- Provided resources for needed services
- Trained new and existing employees on best strategies for disseminating health-related information.
- Educated patients on insurance benefits associated with current health plan
Mental Health Case Manager
GCB
Cincinnati, OH
03.2014 - 06.2015
- Provided assessments, diagnoses, and treatment plans for 55 clients with mental health issues.
- Assisted clients in navigating various systems such as housing, employment, education.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Guided clients in developing skills or strategies for dealing with problems.
- Referred patients or clients to community resources or specialists.
- Prepared and maintained required treatment records and reports.
Intake Coordinator
S4KF
Tampa, FL
05.2006 - 10.2012
- Conducted intake assessments for youths/adolescents experiencing mental health/behavioral symptomology
- Created individualized service plans for each client based on their unique needs and goals.
- Assisted in determining appropriate referrals for clients to other community agencies or programs.
- Developed new court based program for first time youth offenders
- Provided information and resources to individuals, families, and groups seeking assistance.
- Assisted in developing policies and procedures related to intake processes.
Education
Bachelor of Arts - Psychology
Indiana University - Purdue University Fort Wayne
Fort Wayne, IN05-1996
Skills
- Staff Development
- Training and Mentoring
- Employee Motivation
- Complex Problem-Solving
Timeline
Healthy Families Supervisor
Children's Home Society
05.2023 - Current
Program Manager
Family Promise Of Greater Orlando
08.2021 - 01.2023
Program Director
Interfaith Hospitality Network/Found House
04.2018 - 07.2021
Personal Health Coach
Humana
06.2015 - 02.2018
Mental Health Case Manager
GCB
03.2014 - 06.2015
Intake Coordinator
S4KF
05.2006 - 10.2012
Bachelor of Arts - Psychology
Indiana University - Purdue University Fort Wayne