LEAH BUSTAMANTE-BARRIOS
HealthNet Healthy Families
Indianapolis,IN
1
Language
12
years of professional experience
Compassionate social work and family services professional with extensive experience in program supervision, staff development, and community resource coordination. Skilled in mentoring staff, ensuring program compliance, and enhancing family support systems. Expertise in fostering parent-child bonding and navigating complex social service frameworks. Bilingual with a strong commitment to improving the well-being of diverse populations.
Work History
HEALTHY FAMILIES SUPERVISOR
4 Years 7 Months- Assist in the management and oversite of operations within the program, administering polices, practices, procedures, and contract compliance.
- Conducted weekly one-on-one reflective supervision with program staff, completing all required documentation to enhance staff performance.
- Mentor, coach, and support staff in professional development, effective service delivery, and adherence to program standards.
- Engaged with staff in the field to deliver guidance, coaching, modeling, and support.
- Ensure required program information is properly maintained for audits, annual reports, and contract compliance.
- Identify concerns regarding the safety and well-being of children and determine when contact with the Indiana Department of Child Services (DCS) hotline is required.
- Supported staff in achieving program expectations and maintaining quality standards in service delivery to families.
- Support staff in meeting program expectations and maintaining quality standards while providing services to families.
- Achieved promotion to Family Support Specialist after demonstrating exceptional performance.
FAMILY SUPPORT SPECIALIST
11 Months- Assisted families in developing healthy family relationships, communication skills, parenting skills, and life-coping strategies.
- Facilitated development of healthy family relationships, communication, parenting, and coping skills among families.
- Connected families with tailored community resources and services to meet their specific needs.
- Built trusting relationships with families while providing strengths-based and family-centered support.
- Provided support, education, informal counseling, and role modeling to parents and families.
- Maintained accurate, timely, and thorough documentation in accordance with program requirements.
SOCIAL WORK INTERN
5 Months- Collaborated with residents and staff to assess health-related psychosocial needs and deliver tailored support.
- Supported Social Services Director in conducting daily assessments of residents’ psychosocial needs to enhance care.
- Contributed to the development and implementation of individualized care plans.
- Guided residents in adapting to facility life and fostering connections with family and community.
- Maintained professionalism and confidentiality while working with residents and interdisciplinary staff.
FRONT DESK SUPERVISOR
2 Years 4 Months- Oversaw daily front office operations, ensuring seamless front desk activities.
- Managed workflow, enhancing support for front office staff in delivering efficient, professional service.
- Troubleshot operational issues for providers and front office team members.
- Assisted with scheduling and patient visits, streamlining administrative responsibilities.
- Coordinated procurement of office supplies to ensure uninterrupted operations. and medical equipment as needed.
- Supported staff in maintaining efficient office procedures and quality customer service.
BILINGUAL PRIOR AUTHORIZATION INQUIRY TECHNICIAN
9 Months- Processed incoming prior authorization requests received by phone, fax, mail, and web-based systems.
- Ensured accurate review and processing of information, adhering to established workflow expectations.
- Administered screenings and surveys to gather essential data.
- Facilitated effective communication with members, providers, and internal departments to streamline authorization processes.
- Conducted screenings and surveys.
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
1 Year 9 Months- Provided bilingual customer service to members from diverse backgrounds.
- Processed member requests and documented information to ensure accurate service delivery.
- Educated members on healthcare benefits and guided them in navigating available services to enhance their understanding and access to care.
- Delivered bilingual customer service to support members from diverse backgrounds, fostering inclusivity and effective communication.
- Followed applicable federal and state regulations and organizational policies.
Education
Bachelor of Arts - Social Work
Associate of Science - General Studies
Certified Pharmacy Technician - Social Work
Skills
Program oversight
Contract & Program Compliance
Reflective supervision
Staff training
Staff Supervision & Coaching
Staff Training & Development
Reflective Supervision
Staff Performance Evaluation
Program compliance
Case Documentation & Data Review
Community Resource Coordination
Program Management
Client Advocacy
Goal-oriented
Team leadership
Languages
Spanish
Native or Bilingual
Timeline
HEALTHY FAMILIES SUPERVISOR
HealthNet Healthy Families
02.2022 - CurrentRead More
FAMILY SUPPORT SPECIALIST
HealthNet Healthy Families
03.2021 - 02.2022Read More
SOCIAL WORK INTERN
Miller’s Merry Manor
07.2020 - 12.2020Read More
FRONT DESK SUPERVISOR
Alivio Medical Center
11.2017 - 03.2020Read More
BILINGUAL PRIOR AUTHORIZATION INQUIRY TECHNICIAN
MDwise, Inc.
07.2016 - 04.2017Read More
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
MDwise, Inc.
10.2014 - 07.2016Read More
Ivy Tech Community College
Certified Pharmacy Technician from Social Work
Read More
Ivy Tech Community College
Associate of Science from General Studies
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Indiana Wesleyan University
Bachelor of Arts from Social Work
Read More