Jennifer Powell
Chula Vista,CA
Summary
Other Banking experience:
Teller Sunbank (1 year)
Personal Banker First Federal (5 years)
Operations item processor (1 year)
Detailed Customer Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
20
20
years of professional experience
Work History
OFFICE PROFESSIONAL
Tacoma Public Schools
Tacoma, WA
09.2021 - 12.2023
- Greeted visitors in a professional manner and provided assistance when necessary
- Compiled, copy, sort and file records of office activities, business transactions, and other activities
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
CUSTOMER SERVICE REPRESENTATIVE
Worldvision
Federal Way, WA
09.2019 - 08.2021
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Logged details of customer service calls in computer system following correct protocols.
Member Service Representative
Navy Federal Credit Union
Lakewood, WA
12.2018 - 06.2019
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Greeted customers in a friendly and professional manner.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Handled customer complaints in an efficient and courteous manner.
CUSTOMER SERVICE MANAGER
TJ Maxx
Puyallup, WA
07.2003 - 01.2018
- Coached and provided feedback to staff to improve performance and achieve company objectives
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
Education
GENERAL STUDIES CANDIDATE -
Tacoma Community College
COMMUNICATION -
Pacific Lutheran University
THEOLOGY -
Liberty University
Timeline
OFFICE PROFESSIONAL
Tacoma Public Schools
09.2021 - 12.2023
CUSTOMER SERVICE REPRESENTATIVE
Worldvision
09.2019 - 08.2021
Member Service Representative
Navy Federal Credit Union
12.2018 - 06.2019
CUSTOMER SERVICE MANAGER
TJ Maxx
07.2003 - 01.2018
GENERAL STUDIES CANDIDATE -
Tacoma Community College
COMMUNICATION -
Pacific Lutheran University
THEOLOGY -
Liberty University