Detail-oriented court professional with expertise in court management and customer service. Proven ability to enhance operational efficiency and build strong relationships in a fast-paced legal environment.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Jury Coordinator
19th Judicial Circuit Court of Illinois
Waukegan, Illlinois
11.2021 - Current
Facilitated communication between judges, attorneys, and court personnel to support operational needs.
Entered data, generated reports, and produced tracking documents.
Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Summonses Lake County residence for expected jury trials, pays jurors, provides orientation, updates documentation, maintains accurate records of jurors and trials.
Coordinates with courtrooms seamlessly for juror escort.
Coordinates exotic interpreters for court hearings throughout Lake County.
District 2 Administrative Assistant
Wisconsin Supreme Court - District 2
Racine, WI
04.2019 - 11.2021
Managed correspondence, ensuring timely communication between court officials and the public.
Developed and implemented efficient office procedures to enhance workflow and reduce delays.
Oversaw inventory of office supplies, ensuring availability while minimizing costs and waste.
Assisted the District Court Administrator by setting up meetings, scheduling court reporters, assisted with hiring and onboarding of new court reporters, and various other administrative tasks.
Office Operations Assistant
Wisconsin Department of Corrections
Kenosha, WI
07.2018 - 04.2019
Coordinated daily administrative tasks to ensure smooth office operations.
Assisted in processing probationer/parolee documentation, maintaining accuracy and compliance with regulations.
Assisted with filing and urinalysis testing.
Registering offenders into the Compass case management system.
Customer Service Representative
Uline Shipping Supplies
Waukegan, IL
09.2016 - 06.2017
Resolved customer inquiries through effective communication and problem-solving techniques.
Provided exceptional product knowledge to assist customers in making informed purchasing decisions.
Processed orders accurately using company software, ensuring timely fulfillment and customer satisfaction.
Assigned to Special Accounts Department working with high profile accounts, such as 3M, Staples, Amazon and more.
Principal Court Clerk
Circuit Clerk of Lake County, Illinois
Waukegan, IL
12.1997 - 09.2016
Managed case filings and documentation ensuring compliance with court procedures.
Processed legal documents, maintaining accuracy and confidentiality in records management.
Coordinated court schedules, optimizing time allocation for hearings and trials.
Assisted judges by preparing dockets and summarizing case information effectively.
Trained new clerks on operational procedures and software systems used in the office.
Provided assistance to attorneys and court personnel in courtroom
Maintained court dockets and updated disposition of cases after court hearings and trials.
Supported courtroom operations during trials, ensuring all parties had necessary materials and equipment for smooth proceedings.
Answered telephone calls, took messages and transferred calls to appropriate colleagues.
Prepared court documents for filing in alignment with established protocols to support compliance.
Education
Bachelor of Science - Criminal Justice Administration
Columbia College of Missouri
Gurnee, IL
06-2018
Skills
Court Management
Customer service
Data entry
Decision-making
Schedule coordination
Process improvement
Recordkeeping
Administrative leadership
Administrative oversight
Certification
Certified Court Manager (NCSC)
Certified Court Executive (In-Progress)(NCSC)
Timeline
Jury Coordinator
19th Judicial Circuit Court of Illinois
11.2021 - Current
District 2 Administrative Assistant
Wisconsin Supreme Court - District 2
04.2019 - 11.2021
Office Operations Assistant
Wisconsin Department of Corrections
07.2018 - 04.2019
Customer Service Representative
Uline Shipping Supplies
09.2016 - 06.2017
Principal Court Clerk
Circuit Clerk of Lake County, Illinois
12.1997 - 09.2016
Bachelor of Science - Criminal Justice Administration
Stadium FOH Manager & Social Media Manager at Hibiscus Stadium Management & South West Metro PiratesStadium FOH Manager & Social Media Manager at Hibiscus Stadium Management & South West Metro Pirates