Jennifer Puentes Espaillat
Miami,Fl
Overview
4
4
years of professional experience
Work History
Spa Retail Coordinator
The Spa at Mandarin Oriental, Miami
Miami, USA
12.2024 - 05.2025
- Managed inventory by tracking stock levels, placing vendor orders, and receiving shipments to ensure optimal product availability.
- Utilized SpaSoft for sales reporting, inventory control, and spa reservations.
- Used Adaco to order retail and operational supplies.
- Built and maintained vendor relationships for timely restocking and product curation.
- Trained colleagues in product knowledge and sales strategies to enhance guest service.
- Supported spa team and assisted with group bookings, VIP services, and special occasions.
Spa Concierge
The Spa at Mandarin Oriental, Miami
Miami, USA
06.2023 - 12.2024
- Warmly welcomed guests, shared service details, and assisted with bookings.
- Handled front desk operations including check-ins, check-outs, and schedule coordination.
- Anticipated guest needs and made tailored treatment recommendations.
- Maintained luxury ambiance in spa lobby and lounge areas.
- Managed phone and email inquiries and provided solutions promptly.
- Promoted retail products and supported inventory restocking.
Personal Shopper
Walmart
Doral, FL
06.2021 - 06.2023
- Delivered personalized shopping by carefully selecting, packing, and staging online grocery orders.
- Ensured item quality and fulfilled special customer requests.
- Worked in a fast-paced environment to meet tight deadlines and high order volumes.
- Communicated with customers regarding order changes and updates.
- Used handheld devices to manage inventory and orders.
- Followed food safety protocols and helped with backroom organization and restocking.
Skills
- Inventory Management & Order Fulfillment
- SpaSoft & Adaco Software
- Customer Service & Guest Experience
- Remote Communication & Scheduling
- Vendor Relations
- Spa Operations Support
- Team Collaboration & Training
- Bilingual: English & Spanish
Languages
- Spanish - Fluent
- Italian - Basic
Timeline
Spa Retail Coordinator
The Spa at Mandarin Oriental, Miami
12.2024 - 05.2025
Spa Concierge
The Spa at Mandarin Oriental, Miami
06.2023 - 12.2024
Personal Shopper
Walmart
06.2021 - 06.2023