Jennifer Punch

• Plan export container shipments-arrange and maintain accurate documentation for compliance

• Enter new orders -monitoring for accuracy of custom requirements for the order

• Reconcile payments for cash in advance accounts to allow production and release for shipment

• Consistent email and phone correspondence for status of orders

• Work with import group and Supplier Net for accurate tariff and HTS codes

• Backup for sales during Furniture Market - maintains most up to date knowledge of all RHF brands

• Arrange export shipping appointments with forwarders, following loading time requirements and container load fulfillment

• Responded to customer inquiries regarding orders, delivery status, and product details with accurate information.
• Processed order entries, updates, and corrections while maintaining data accuracy across service systems.
• Coordinated with sales, production, and shipping teams to resolve customer requests and delivery issues.
• Tracked order progress and communicated status changes to customers in a timely, professional manner.

• Managed dealer accounts, resolving pricing, order status, and shipment inquiries with accuracy
• Coordinated order entry, documentation, and fulfillment updates across sales and operations teams
• Communicated production changes and delivery updates to maintain clear client expectations
• In charge of aviation burn test of leather documentation and accurate record keeping