Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Achievements
Military Service
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Jennifer Quintero Villarreal

Dispatcher
San Diego,CA

Summary

Motivated and adaptable professional with strong experience in retail sales, customer service, and administrative support. Proven ability to meet performance goals, deliver exceptional service, and maintain a positive customer experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Dispatcher

Angelo's Towing
09.2025 - Current
  • Answer and dispatch service calls in a fast-paced environment.
  • Coordinate tow truck drivers based on location and priority.
  • Communicate with customers, drivers, and law enforcement.
  • Maintain accurate digital logs and update job statuses.
  • Provide exceptional customer service during high-stress situations.

Sales Representative

Window Depot
02.2023 - 12.2024
  • Sold products and provided knowledgeable customer service.
  • Answered questions regarding merchandise.
  • Maintained stock across displays and coolers.

Cashier

Shell Gas Station
01.2020 - 05.2022
  • Performed accurate payment transactions and register reconciliation.
  • Provided customer assistance and maintained store cleanliness.
  • Supported general store operations.

Retail Associate

Gaslamp Garage
08.2019 - 06.2020
  • Delivered excellent customer service.
  • Accessed merchandise and inventory using internal systems.
  • Processed purchases, returns, and exchanges.

Host

Maggie's Cafe
08.2019 - 11.2019
  • Greeted and seated customers.
  • Cleaned tables and prepared menus.
  • Answered incoming calls.

Secretary

San Diego Young Artist Music Academy
06.2018 - 09.2019
  • Answered phone calls and assisted visitors.
  • Scheduled orientations and maintained calendars.
  • Ordered office supplies and supported administrative tasks.

Education

High School Diploma -

JCCS
San Diego
08.2019

Skills

  • Customer Service Excellence
  • Microsoft Office Specialist
  • Integrity & Accountability
  • Time Management
  • Adaptability & Teamwork
  • Leadership & Charisma
  • Active Listening
  • 30-Key/Keyboarding (35 WPM)
  • Commitment to Diversity & Inclusion
  • Bilingual: Spanish (Intermediate)
  • Strong multitasking
  • Quick learner
  • Team player attitude

Certification

  • HR Pro Certification
  • Microsoft Office Specialist Certification

Languages

Spanish
Native or Bilingual

Timeline

Dispatcher

Angelo's Towing
09.2025 - Current

Sales Representative

Window Depot
02.2023 - 12.2024

Cashier

Shell Gas Station
01.2020 - 05.2022

Retail Associate

Gaslamp Garage
08.2019 - 06.2020

Host

Maggie's Cafe
08.2019 - 11.2019

Secretary

San Diego Young Artist Music Academy
06.2018 - 09.2019

High School Diploma -

JCCS

Achievements

Outstanding Student — San Diego County Office of Education

Citizenship & Academics Award — San Diego County Board of Education, 

Student Representative — San Diego County Board of Education

Military Service

  • United States Army Reserve (April 11, 2024 – April 11, 2030)
  • Basic Camp Training
  • Advanced Individual Training
Jennifer Quintero VillarrealDispatcher