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Jennifer Quintero Villarreal
Dispatcher
San Diego,CA
Summary
Motivated and adaptable professional with strong experience in retail sales, customer service, and administrative support. Proven ability to meet performance goals, deliver exceptional service, and maintain a positive customer experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dispatcher
Angelo's Towing
09.2025 - Current
- Answer and dispatch service calls in a fast-paced environment.
- Coordinate tow truck drivers based on location and priority.
- Communicate with customers, drivers, and law enforcement.
- Maintain accurate digital logs and update job statuses.
- Provide exceptional customer service during high-stress situations.
Sales Representative
Window Depot
02.2023 - 12.2024
- Sold products and provided knowledgeable customer service.
- Answered questions regarding merchandise.
- Maintained stock across displays and coolers.
Cashier
Shell Gas Station
01.2020 - 05.2022
- Performed accurate payment transactions and register reconciliation.
- Provided customer assistance and maintained store cleanliness.
- Supported general store operations.
Retail Associate
Gaslamp Garage
08.2019 - 06.2020
- Delivered excellent customer service.
- Accessed merchandise and inventory using internal systems.
- Processed purchases, returns, and exchanges.
Host
Maggie's Cafe
08.2019 - 11.2019
- Greeted and seated customers.
- Cleaned tables and prepared menus.
- Answered incoming calls.
Secretary
San Diego Young Artist Music Academy
06.2018 - 09.2019
- Answered phone calls and assisted visitors.
- Scheduled orientations and maintained calendars.
- Ordered office supplies and supported administrative tasks.
Education
High School Diploma -
JCCS
San Diego08.2019
Skills
- Customer Service Excellence
- Microsoft Office Specialist
- Integrity & Accountability
- Time Management
- Adaptability & Teamwork
- Leadership & Charisma
- Active Listening
- 30-Key/Keyboarding (35 WPM)
- Commitment to Diversity & Inclusion
- Bilingual: Spanish (Intermediate)
- Strong multitasking
- Quick learner
- Team player attitude
Certification
- HR Pro Certification
- Microsoft Office Specialist Certification
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
Angelo's Towing
09.2025 - Current
Sales Representative
Window Depot
02.2023 - 12.2024
Cashier
Shell Gas Station
01.2020 - 05.2022
Retail Associate
Gaslamp Garage
08.2019 - 06.2020
Host
Maggie's Cafe
08.2019 - 11.2019
Secretary
San Diego Young Artist Music Academy
06.2018 - 09.2019
High School Diploma -
JCCS
Achievements
Outstanding Student — San Diego County Office of Education
Citizenship & Academics Award — San Diego County Board of Education,
Student Representative — San Diego County Board of Education
Military Service
- United States Army Reserve (April 11, 2024 – April 11, 2030)
- Basic Camp Training
- Advanced Individual Training