Jennifer Racsalvo
New York
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
10
10
years of professional experience
Work History
Team Lead • Sales Beauty (Supervisor)
DFS Group Limited
Jamaica
11.2024 - Current
- Primary conduct between the Product Sales Manager, the regional merchant team, the product brands and the customers
- Supervise, mentor and develop a cross‐functional sales team, and foster a service environment to create a luxury service experience for our customers
- Demonstrate the ability to lead and role model our highest standard of service quality
- Enhance Selling and Customer Experience
- Assist the Product Sales Manager (PSM) to drive sales; work with the PSM on ways to increase team productivity
- Partner with the Platinum Services team to enhance customer experience
- Ensure your team has clear goals and objectives which remain focused on the customer experience and productivity targets
- Supervise sales floor; manage team visibility on the shop floor for optimal staffing and floor coverage
- Liaise with the Assistant General Manager (AGM) Sales on staff coverage and job duty scheduling needs
- Encourages teams to meet or exceed location sales & profitability targets; be a role model on desired sales behavior
- Product Management
- Maintain a high standard of product and brand knowledge among your team
- Maintain floor presentation to meet or exceed brand and DFS requirements
- Provide feedback to PSM when supporting the development and execution of merchandise strategy, e.g. promotions, seasonal buys, etc. as required
- Set and maintain appropriate Presentation Stock (PS) levels
Visual Merchandising
DFS Group Limited
Jamaica
09.2022 - 11.2024
- Assist in the creation and installation of visual displays
- Support seasonal and promotional merchandising campaigns
- Ensure visual standards are maintained across all store locations
- Collaborate with store teams to implement merchandising plans
- Monitor inventory levels for display items and props
- Provide feedback on visual merchandising effectiveness
- Help maintain cleanliness and organization of display areas
- Assist in training store staff on visual merchandising guidelines
Lead Cashier
Ulta Beauty Cosmetics
New York
11.2021 - 09.2022
- Count money in cash register at the beginning to ensure the correct amount is counted and closing of shift to ensure the correct amount is accounted for in safe.
- Overseeing the associates during payment, and responding to customer’s complaints and suggestions
- Training new cashiers and cross-training of other associates from different locations in using POS System
- Supporting store management with sales associates on the sales floor and sales goals
Tasker
Ulta Beauty Cosmetics
New York
12.2017 - 11.2021
- Scan and record to verified inventory was received during weekly shipment
- Accomplished all projects and tasks assigned throughout the day such as processing shipment, replenishing and back stock of merchandise
- Analyzed the sales floor every day to ensure replenishment of all products
- Keeping fixture stocked with merchandise, maintaining overall store clean, and completing tasks assigned
- Supporting store management by following processes and procedures and completing tasks
- Maintaining task dashboard of all operational processes including shipment, replenishment, merchandise sets, and inventory counts of products
- Completing merchandise rests, planographic, marketing displays
Cashier
Neergard Pharmacy
Brooklyn
01.2016 - 02.2017
- Managed cash and credit card transactions
- Operated point of sale terminals Resolved customer complaints
- Analyze, updated, and processed clients accounts
- Ordering inventory and merchandising products for customers
Education
System, Technology and application, Spreadsheet applications, Word processing operations, Business organization Human Resources management, Business concepts, Introduction to accounting(bookkeeping) accounting I, Mathematical applications, business law, presentation technology and techniques (PowerPoint)
Plaza College
Queens, New York09.2022
Skills
- Marketing project
- Team leadership
- Visual merchandising
- Staff training
- Goal setting
- Coaching and mentoring
- Relationship building
- Team motivation
- Sales expertise
- Bilingual: Spanish, American Sign Language
- Strong verbal and personal communication skills
- Work well under pressure, and meet deadlines
- Work well with other team members
- Proficient in the Microsoft Office Suite
References
- Izabel Andrade, Visual Merchandising Manager, (917) 843-8508
- Tiffany Frederick, Retail Sales Manager, (718) 679-2730
- Sandra Fernandez, SWTFG PSM, (347) 988-2167
Summary Qualification
- Strong verbal and personal communication skills
- Work well under pressure and meet deadlines
- Team Management
- Work well with other team members
- Proficiency in Microsoft Office Suite
- Establish good working relationships with customers/clients
Timeline
Team Lead • Sales Beauty (Supervisor)
DFS Group Limited
11.2024 - Current
Visual Merchandising
DFS Group Limited
09.2022 - 11.2024
Lead Cashier
Ulta Beauty Cosmetics
11.2021 - 09.2022
Tasker
Ulta Beauty Cosmetics
12.2017 - 11.2021
Cashier
Neergard Pharmacy
01.2016 - 02.2017
System, Technology and application, Spreadsheet applications, Word processing operations, Business organization Human Resources management, Business concepts, Introduction to accounting(bookkeeping) accounting I, Mathematical applications, business law, presentation technology and techniques (PowerPoint)
Plaza College
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