Jennifer Rakow
Amarillo,Texas
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Omaha Steaks
11.2022 - 01.2023
- Handled product orders and upselling.
- Actively listened to customers and handled concerns quickly.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
Unemployed
Stay At Home Mom/Student
12.2018 - 11.2022
Bartender
Bikini Bay Sports Bar and Grill
03.2017 - 12.2018
- Mixed and served cocktails in a fast paced environment.
Unemployed
Stay At Home Mom/Student
02.2016 - 03.2017
Cashier
Hastings Entertainment
06.2015 - 02.2016
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
Unemployed
Stay At Home Mom
02.2013 - 06.2015
Technical Support
Convergys
09.2011 - 02.2013
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded to DirecTv technical support needs.
Education
Associates - Computer Science
Mohave Community College
Skills
- Credit Card Payment Processing
- Retail Sales Customer Service
- Active Listening
- Customer Service
- Call Volume and Quality Metrics
- Managing Multiple Tasks
- Call Center Operations
Timeline
Customer Service Representative
Omaha Steaks
11.2022 - 01.2023
Unemployed
Stay At Home Mom/Student
12.2018 - 11.2022
Bartender
Bikini Bay Sports Bar and Grill
03.2017 - 12.2018
Unemployed
Stay At Home Mom/Student
02.2016 - 03.2017
Cashier
Hastings Entertainment
06.2015 - 02.2016
Unemployed
Stay At Home Mom
02.2013 - 06.2015
Technical Support
Convergys
09.2011 - 02.2013
Associates - Computer Science
Mohave Community College
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