Jennifer Rambo
Lansing,MI
Summary
Dynamic professional with proven expertise in front desk operations and a deep understanding of medical terminology, honed at Advanced Dermatology and Cosmetic Surgery. Excelled in HIPAA compliance and active listening, significantly enhancing patient confidentiality and support.
Demonstrated exceptional ability in fostering community resources, underscoring a commitment to collaborative problem-solving and child development.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Advanced Dermatology and Cosmetic Surgery
11.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
Families First / Foster Care Supportive Visitation
Wellspring Lutheran Services
02.2018 - 09.2022
- Advocated for children''s best interests in court proceedings, presenting case findings and recommendations to judges and legal representatives.
- Strengthened community partnerships to provide additional resources for at-risk children and families in need of assistance.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Lead Toddler Teacher
Little Scholars Learn and Play
02.2015 - 09.2017
- Created a nurturing classroom environment that supported the social-emotional growth of young learners.
- Promoted early literacy skills through engaging storytime sessions, interactive word games, and letter recognition activities.
- Maintained accurate records of student attendance, behavior incidents, and academic progress, ensuring confidentiality and compliance with school policies.
- Developed strong relationships with parents through regular communication, resulting in increased involvement in their children''s education.
- Increased child engagement with creative lesson plans tailored to individual needs and interests.
- Served as a mentor for new teachers entering the profession, providing guidance on curriculum planning, instructional strategies, and classroom management.
Education
Bachelor of Arts - Community Services And Family Studies
Sienna Heights University
Adrian, MI05.2015
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- HIPAA Compliance
- Professional boundaries
- Parenting Skills Education
- Collaborative Problem-Solving
- Child development knowledge
- Active Listening
- Community Resources
- Maintain case files
Timeline
Medical Receptionist
Advanced Dermatology and Cosmetic Surgery
11.2022 - Current
Families First / Foster Care Supportive Visitation
Wellspring Lutheran Services
02.2018 - 09.2022
Lead Toddler Teacher
Little Scholars Learn and Play
02.2015 - 09.2017
Bachelor of Arts - Community Services And Family Studies
Sienna Heights University
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