Jennifer Ramos
Everett,MA
Summary
Dynamic PBX Hotel Operator with proven expertise at Boston Harbor Hotel, adept at managing multi-line systems and enhancing guest experiences through clear communication and prompt issue resolution. Skilled in call routing and staff directory management, consistently ensuring accurate information delivery and seamless collaboration with front desk teams.
Overview
21
21
years of professional experience
Work History
PBX Hotel Operator
Boston Harbor Hotel
Boston, MA
10.2004 - Current
- Operated multi-line phone system to manage incoming calls efficiently.
- Responded promptly to guest inquiries and provided accurate information.
- Transferred calls to appropriate departments while maintaining professionalism.
- Assisted guests with special requests and resolved minor issues effectively.
- Documented guest messages and requests accurately for timely follow-up.
- Collaborated with front desk staff to enhance guest experiences seamlessly.
- Reported telephone line issues and outages for prompt repairs.
- Updated and maintained personal copy of staff directory and other resources to verify accurate dispensing of information.
Education
GED -
Somerville,MA
Skills
- Multi-line system operation
- Call transferring
- Guest inquiry resolution
- Staff directory management
- Front desk collaboration
- Issue reporting systems
- Attention to detail
- Call routing
- Clear communication
- Computer skills
- Emergency response
- Paging systems
- Billing inquiries
Languages
Spanish
Professional
Timeline
PBX Hotel Operator
Boston Harbor Hotel
10.2004 - Current
GED -
Somerville,MA