Jennifer Ramos
Chicago,IL
Summary
Reliable, top-notch associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
6
6
years of professional experience
Work History
Sales Floor Supervisor
Burlington
1710 N Kostener Ave
08.2024 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Supervised daily sales floor operations, ensuring optimal product presentation and customer engagement.
- Trained and mentored team members on effective sales techniques and customer service standards.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Trained and supported sales force with closing deals.
Customer Service Supervisor
Zachs Car Wash
7525 W Grand Ave
04.2024 - 05.2025
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Kept high average of performance evaluations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Resolved customer complaints promptly, improving overall service quality.
- Developed training materials to enhance onboarding for new employees.
Car Wash Attendant
Jet Brite Car Wash
6948 W Grand Ave
04.2020 - 09.2023
- Managing up to 15 transactions
- Monitoring functionality of car wash machinery and equipment
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Maintained and repaired car wash equipment to meet operational demand.
- Directing vehicles into car wash tunnel
- Train new employees
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
Education
HIgh school graduate -
Marine Leadership Academy
Chicago, IL01-2021
Skills
- Customer service
- Fluent in Spanish
- Sales
- Management
- Teamwork
- Communication
- Keyholder
- Retail staff management
- Sales strategies
- Shrinkage control
- Strong leadership
- Product presentation
- Delegation
- Customer relations
- Store operations
- Superior work ethic
- Delegation and supervision
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Floor Supervisor
Burlington
08.2024 - Current
Customer Service Supervisor
Zachs Car Wash
04.2024 - 05.2025
Car Wash Attendant
Jet Brite Car Wash
04.2020 - 09.2023
HIgh school graduate -
Marine Leadership Academy