Jennifer Ramriez

• Managed collection processes to ensure timely resolution of overdue accounts.
• Analyzed account histories to identify patterns and improve collection efficiency.
• Trained junior staff on best practices in collections and customer service techniques.
• Maintained accurate records of transactions and communications with clients.
• Processed payments and applied to customer balances.
• Used skip tracing and other techniques to locate debtors.

CUNA

• Processed claims to assist members with protection
• Assisted branches with any questions regarding coverage

Triverity

• Applied payments to shares or loans
• Proposal settlements or counteroffers

Open Lending

• Filed claims
• Payments for deficiency balances for repo/surrenders

Invoices

• Process all invoices for Credit Union

• Resolved customer inquiries through effective communication and problem-solving strategies.
• Collaborated with team members to enhance service delivery and customer satisfaction.
• Trained new staff on systems, procedures, and best practices for customer interactions.
• Handled escalated calls professionally, diffusing tense situations while finding mutually beneficial resolutions for customers involved parties.

Back Office Duties

• Mobile Checks processing and authorizing
• Mail

Branch Support