Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Ratliff

Fort Myers

Summary

Professional with strong background in legal support, equipped to handle variety of tasks in fast-paced environment. Expertise in legal research, document management, and case preparation, ensuring accuracy and compliance. Known for effective team collaboration and adaptability, always focused on achieving results and meeting deadlines. Strong organizational skills and proactive approach to problem-solving make for reliable asset.

Overview

8
8
years of professional experience

Work History

Travel Agent

Luxe Pro Travel
01.2022 - Current
  • Coordinate both international and domestic travel accommodations for customers, including arranging airfare, hotel , insurance, tours and rental car reservations.
  • Design personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increase customer satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provide exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Improve overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.

Litigation Paralegal

Strain Morman Law Firm
03.2021 - Current
  • Manage high-volume caseloads effectively by creating organized systems for tracking deadlines and prioritizing tasks.
  • Streamline deposition preparation process by summarizing transcripts efficiently, allowing attorneys more time for strategic planning.
  • Assist in obtaining key evidence through subpoenaing records from various sources such as financial institutions or medical providers.
  • Draft clear and concise correspondence on behalf of attorneys to clients, opposing counsel, and court personnel.
  • Draft pleadings, motions, and briefs in compliance with court rules.
  • Optimize billing process, ensuring accurate and timely invoicing for legal services rendered.


Bartender

Hilton Head Marriott Resort & Spa
06.2020 - 04.2022
  • Served high customer volumes at the pool.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Bartender

Federales
06.2017 - 06.2020
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.

Education

High School Diploma -

Amos Alonzo Stagg High School
Palos Hills, IL
05-2004

Skills

  • Legal writing
  • Effective multitasking
  • Attention to detail
  • Transcribing documents
  • Legal research
  • Microsoft office
  • Proofreading
  • Exceptional writer
  • Time management
  • Organizational skills

Timeline

Travel Agent

Luxe Pro Travel
01.2022 - Current

Litigation Paralegal

Strain Morman Law Firm
03.2021 - Current

Bartender

Hilton Head Marriott Resort & Spa
06.2020 - 04.2022

Bartender

Federales
06.2017 - 06.2020

High School Diploma -

Amos Alonzo Stagg High School

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Jennifer Ratliff