Jennifer Rattigan
Supervisor, Day Of Job
Johnson City,NY
Summary
Detail-oriented and methodical Supervisor offering 22 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
Overview
22
22
years of professional experience
Work History
Day of Job Supervisor / Billing Supervisor
Charter Communications
10.2012 - Current
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within our organization.
- Successfully formed meaningful inter-departmental relationships to facilitate positive outcomes for key stakeholders
- Instrumental in growing our Tier III from 0 to over 50 agents.
Help Desk Lead
Time Warner Cable
10.2006 - 10.2012
- Influenced positive change within our organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Served as a role model for our team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times, including times of stress and uncertainty.
Level 3 Internet/Phone Repair
Time Warner Cable
03.2006 - 10.2006
- Increased network stability by monitoring performance metrics and addressing potential problems before they escalated.
- Researched and identified solutions to technical problems.
CSR/Work Order Check In
Time Warner Cable
07.2002 - 03.2006
- Responsible for accurately counting and posting customer payments, both in cash and check, directed towards technicians
- Performed quality control checks on work orders to ensure accuracy and adherence to company standards.
- Contributed positively to the team dynamic by offering assistance to colleagues when needed and celebrating their successes.
Education
Bachelor of Science - Organizational Management
Purdue Global University
04.2024 - Current
Skills
Interpersonal Skills
Problem-Solving
Multitasking Abilities
Project Leadership
Continuous Improvement
Customer Relations
Attention to Detail
Cross-Functional Collaboration
Relationship Building
Timeline
Bachelor of Science - Organizational Management
Purdue Global University
04.2024 - Current
Day of Job Supervisor / Billing Supervisor
Charter Communications
10.2012 - Current
Help Desk Lead
Time Warner Cable
10.2006 - 10.2012
Level 3 Internet/Phone Repair
Time Warner Cable
03.2006 - 10.2006
CSR/Work Order Check In
Time Warner Cable
07.2002 - 03.2006