Diane McPhail
Rosedale
Summary
Dynamic Day Habilitation Supervisor at New Horizon Counseling Center with a proven track record in staff management and training. Enhanced team productivity through strategic planning and effective communication, fostering a collaborative environment. Skilled in problem-solving and process improvement, ensuring high-quality service delivery and client satisfaction.
Overview
5
5
years of professional experience
Work History
Day Habilitation Supervisor
New Horizon Counseling Center
50 Clinton Street Hempstead New York 11550
08.2021 - 03.2026
- Supervised team of counselors, ensuring adherence to best practices and organizational policies.
- Developed and implemented training programs to enhance staff performance and service delivery.
- Monitored client progress through assessments, adjusting treatment plans as necessary.
- Facilitated regular team meetings to discuss case management and improve communication among staff.
- Evaluated program effectiveness, providing insights for continuous improvement initiatives.
- Managed scheduling and workload distribution to optimize service delivery efficiency.
- Provided mentorship to new staff, fostering a supportive environment for professional growth.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Doctor of Theology - Counseling Psychology
The House of Refuge Theological Seminary
Freeport, NY05.2025
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Analytical thinking
- Staff discipline
- Team building
- Processes and procedures
- Project management
- Process monitoring and improvement
- Relationship building
- Conflict resolution
- Inventory oversight
- Verbal and written communication
- Staff education
- Department organization
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Time management
- Effective communication
- Adaptability and flexibility
- Professionalism
- Active listening
- Interpersonal skills
- Reliability
- Self motivation
- Idea development and brainstorming
- Written communication
- Interpersonal communication
- Team collaboration
Timeline
Day Habilitation Supervisor
New Horizon Counseling Center
08.2021 - 03.2026
Doctor of Theology - Counseling Psychology
The House of Refuge Theological Seminary