JENNIFER RAWLINGS
Ft. Pierce
Summary
Accomplished Human Services professional with more than 10 years of experience providing comprehensive support to children, families, and vulnerable populations within nonprofit, behavioral health, domestic violence, and community service environments. Demonstrated expertise in case management, eligibility coordination, crisis intervention, regulatory compliance, program administration, and community partnership development. Recognized for exceptional communication, leadership, trauma-informed practices, and the ability to effectively manage complex caseloads while ensuring compliance with organizational and governmental standards and delivering compassionate client-centered services.
Overview
9
9
years of professional experience
1
1
Certification
Work History
DV Shelter Advocate
SafeSpace Inc
Stuart
03.2026 - Current
- Provided crisis intervention support to individuals seeking shelter services.
- Participated in team meetings to discuss case management and service improvements.
- Assisted clients in understanding their rights under the law and how to access resources available within the community.
- Distributed informational pamphlets about available resources throughout the community.
- Provided referrals to appropriate social service agencies for additional assistance or support services needed by survivors.
- Advocated for clients' needs during intake and assessment processes.
- Advised clients on housing options, such as shelters or transitional housing programs for those fleeing an abusive situation.
- Responded promptly to inquiries from individuals seeking information about available resources related to domestic violence or sexual assault.
- Worked closely with shelter staff to ensure a safe environment was maintained at all times.
- Facilitated support groups for clients dealing with trauma and abuse.
Eligibility Supervisor
Communities Connected for Kids (CCK)
Port Saint Lucie
12.2025 - 01.2026
- Oversaw daily eligibility operations, assigned caseloads, and monitored staff workflow to enhance service delivery
- Processed Medicaid and Title IV-E applications in accordance with federal and state regulations
- Collaborated with case managers, investigators, and caregivers to obtain required documentation and maintain accurate eligibility records
- Supported caregivers with ACCESS applications and resolved benefit-related inquiries to improve access to necessary services
- Addressed medical billing concerns and coordinated service authorizations to ensure timely care for children in need
- Maintained detailed case updates and monitored ongoing eligibility changes within FSFN systems
DV Shelter Program Assistant
SafeSpace Inc.
Stuart
08.2025 - 12.2025
- Delivered crisis intervention, emotional support, safety planning, and resource referrals, enhancing survivors' access to vital services
- Facilitated group sessions, fostering trauma-informed, survivor-centered care practices to empower residents
- Coordinated supportive services and transportation, ensuring timely access to advocacy appointments for shelter residents
- Collaborated with community agencies and law enforcement personnel to support client safety and stabilization efforts
- Conducted shelter intake procedures, completed confidential documentation, and maintained accurate client records
Family Community Partnership Specialist
East Coast Migrant Head Start Project
Stuart
09.2024 - 12.2025
- Established community partnerships and coordinated resources to enhance family support services
- Facilitated staff development and training initiatives to strengthen case management and family engagement practices
- Monitored service delivery outcomes and supported program compliance initiatives to maintain quality standards
- Implemented data tracking systems and analyzed program performance metrics to support operational improvements
- Represented organization at community events and interagency meetings to build relationships and promote services
Education & Volunteer Coordinator
Hibiscus Children’s Center
Jensen Beach
08.2021 - 09.2024
- Coordinated educational services, tutoring support, and academic advocacy, enhancing learning outcomes for residential youth
- Participated in IEP and school-related meetings to advocate for residents’ educational needs and services
- Managed volunteer recruitment, onboarding, and recognition, fostering a supportive volunteer network
- Assisted youth with resume development and career readiness preparation, connecting them to community resources for successful transitions
- Maintained accurate educational documentation and compliance records
Parent Family Community Engagement Specialist
EOC Head Start of Indian River County
Vero Beach
01.2018 - 01.2021
- Connected families with community resources, support services, and educational opportunities to foster family stability and child development
- Conducted assessments, home visits, and follow-up services to support family stability and child development
- Managed enrollment processes, verified eligibility, tracked attendance, and implemented family engagement initiatives to enhance community involvement
- Coordinated volunteer activities and maintained program documentation and reporting requirements to ensure program effectiveness and compliance
- Supervised daily center operations while ensuring compliance with health and safety regulations
Site Manager
EOC Head Start of Indian River County
Vero Beach
01.2017 - 01.2018
- Supervised daily operations of early childhood education programs.
- Coordinated staff schedules to ensure adequate coverage and support.
- Managed compliance with state and federal regulations for child care services.
- Implemented training programs for staff development and performance improvement.
- Facilitated communication between families and program staff to address concerns.
- Developed community partnerships to enhance program visibility and resources.
- Managed daily operations of the site, including staff and contractors.
Education
Bachelor of Science - Human Services
Indian River State College
3209 Virginia Ave, Fort Pierce, FL 3495001-2016
Skills
- Case Management
- Crisis Intervention
- Family Engagement
- Eligibility Coordination
- Compliance & Documentation
- Trauma-Informed Care
- Community Outreach
- Program Coordination
- Volunteer Management
- Client Advocacy
- Database Management
- Microsoft Office Suite
- Team Collaboration
- Training & Development
Certification
- CPR Certified
- First Aid Certified
Languages
English
Professional
Accomplishments
- Specialist of the Year Award 2018-2019- EOC
Timeline
DV Shelter Advocate
SafeSpace Inc
03.2026 - Current
Eligibility Supervisor
Communities Connected for Kids (CCK)
12.2025 - 01.2026
DV Shelter Program Assistant
SafeSpace Inc.
08.2025 - 12.2025
Family Community Partnership Specialist
East Coast Migrant Head Start Project
09.2024 - 12.2025
Education & Volunteer Coordinator
Hibiscus Children’s Center
08.2021 - 09.2024
Parent Family Community Engagement Specialist
EOC Head Start of Indian River County
01.2018 - 01.2021
Site Manager
EOC Head Start of Indian River County
01.2017 - 01.2018
Bachelor of Science - Human Services
Indian River State College