JENNIFER REAVES
Elkin,NC
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background.
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Diligent General Manager with solid background in managing daily operations and team leadership. Proven ability to streamline processes and enhance customer satisfaction. Demonstrated expertise in staff training and conflict resolution.
Results-driven managerial professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.
Overview
19
19
years of professional experience
Work History
Assistant General Manager
Bojangles
11.2022 - 07.2024
- Creates and implements plans that ensure flawless execution of Bojangles standards
- Interviews, hires, and trains, and employee reviews of Team Members and Managers
- Builds an inviting culture in the store, a place where our team members feel respected and valued
- Leads quality and safety standards through proper cooking procedures, product calls, temp logs, and waste management
- Coaches and guides team members and Shift Managers to solve problems
- Explain the menu and answers product questions for all guests
- Managed budget implementations, Weekly Financials, training, schedules and store inventory
- Develop and lead a team that drives traffic, sales, and profitability in our restaurants, by maintaining a customer centric culture
Assistant General Manager
Cookout
10.2021 - 10.2022
- Resolved problems promptly to elevate customer approval
- Handled cash accurately and prepared deposits
- Motivated, trained and disciplined employees to maximize performance
- Managed team schedule with eye for coverage needs and individual strengths
- Managed budget implementations, employee reviews, training, schedules and store inventory
Shift Manager
Sheetz
11.2019 - 08.2021
- Trained and mentored new employees to maximize team performance
- Supervised employees and oversaw quality compliance with company standards for food and services
- Keep employees operating productively and working on tasks to meet business and customer needs
- Coached crew members to optimize performance and motivate them toward more efficient work
- Served as a Hospitality Ambassador
Shift Lead Supervisor
Brintle Enterprises
03.2015 - 11.2019
- Created a positive team-oriented environment and focused on guests through employee development and motivation
- Trained new employees and delegated daily tasks and responsibilities
- Resolves customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources
Lead Teacher
Rainbow Learning Center
05.2005 - 11.2015
- Planned and implemented different daily activities to enhance overall development and growth of every student
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students
- Maintained patience and level-headedness in diverse situations to support student development and personal growth
- Choose optimum curriculum for each class and devised creative daily lesson plans to meet the requirements and needs of different learners
- Worked one-on-one with students and student teachers to increase overall classroom success
Education
Associate of Applied Science - Early Childhood Education
Surry Community College
Dobson, NCAssociate of Applied Science - Special Education
Surry Community College
Dobson, NCSkills
- Records Organization and Management
- Supplier Monitoring
- Employee relations
- Sales Promotion
- Budget Control
- Customer Service Management
- Multitasking and Prioritization
- Employee Scheduling
- Staff management
- Staff development
- Inventory control
- Operations management
- Team leadership and Team Building expertise
Timeline
Assistant General Manager
Bojangles
11.2022 - 07.2024
Assistant General Manager
Cookout
10.2021 - 10.2022
Shift Manager
Sheetz
11.2019 - 08.2021
Shift Lead Supervisor
Brintle Enterprises
03.2015 - 11.2019
Lead Teacher
Rainbow Learning Center
05.2005 - 11.2015
Associate of Applied Science - Special Education
Surry Community College
Associate of Applied Science - Early Childhood Education
Surry Community College