Jennifer Rediker
Pleasant View,Tennessee
Summary
Dynamic customer care supervisor with a proven track record at Okeechobee County Clerk of Circuit Court & Comptroller, enhancing customer satisfaction through innovative support strategies and effective problem-solving. Skilled in team management and performance evaluation, I foster collaboration while driving continuous improvement in service quality.
Overview
25
25
years of professional experience
4
4
Certification
Work History
Supervisor of Customer Care
Okeechobee County Clerk of Circuit Court & Comptroller
10.2012 - 04.2025
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Created customer support strategies to increase customer retention.
- Facilitated open communication between team members, promoting a supportive work environment that encouraged collaboration and innovation.
- Conducted regular performance evaluations for continuous improvement and employee growth opportunities.
- Managed escalations effectively, ensuring prompt resolution of issues and maintaining customer confidence.
- Introduced innovative strategies for improving customer support systems, enhancing overall customer experience.
- Oversaw daily operations of the customer care team, allocating resources efficiently to meet business goals.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Established performance and service goals and held associates accountable for individual performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Enforced Collections and Compliance on all case types for the Okeechobee County.
Preschool Teacher
A Child’s World
01.2006 - 01.2012
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Accounts Receivable Clerk
Walpole Inc.
09.2000 - 07.2005
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Responded to inbound inquiries regarding accounts and payments.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Increased efficiency of collections efforts through development of targeted strategies for contacting delinquent accounts.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Assisted in month-end closing procedures, ensuring accurate financial reporting.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Education
High School Diploma -
Okeechobee High School
Okeechobee, FLSkills
- Customer relations
- Training and mentoring
- Team management
- Delegation and supervision
- Schedule management
- Data tracking
- Inter-department collaboration
- Customer experience improvement
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Adaptability and flexibility
- Self motivation
- Professionalism
- MS office
- Continuous improvement
- Adaptability
- Professional demeanor
- Shift scheduling
- Performance evaluation
- Administration and reporting
- Data analysis
- Documentation and reporting
- 60-80 WPM
Certification
20 hours of Leadership Development Training with Flagler College
Deputy Appointment and Commission with the Clerk of Circuit Court of Okeechobee County
Certification of Compliance, Communication, Process Improvement, & Reporting Analytics Training
Excellence in Reporting
In-House Compliance Efforts
Notary Public for State of Florida
Accomplishments
- Extensive training in compliance and collections.
- My leadership in the annual event of Operation Green Light, a program to assist individuals resolve court-related obligations and regain their driving privileges, resulted in the program becoming remarkably successful.
Timeline
Supervisor of Customer Care
Okeechobee County Clerk of Circuit Court & Comptroller
10.2012 - 04.2025
Preschool Teacher
A Child’s World
01.2006 - 01.2012
Accounts Receivable Clerk
Walpole Inc.
09.2000 - 07.2005
High School Diploma -
Okeechobee High School
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