Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Rheanna Darcy

Madison

Summary

Dynamic customer care professional with extensive experience at Artful Home, excelling in team management and training program development with a substantial history of raises and promotions. Proven track record in enhancing customer satisfaction and operational efficiency through effective conflict resolution and performance analysis. Utilizes conflict resolution strategies to maintain positive customer relationships and team dynamics.

Overview

6
6
years of professional experience

Work History

Supervisor of Customer Care

Artful Home
11.2024 - 07.2025
  • Managed daily operations to ensure efficient workflow and team productivity.
  • Trained new staff on customer service protocols and best practices for seamless integration.
  • Supported daily operations by coordinating schedules and managing team assignments effectively.
  • Utilized CRM systems to track interactions and ensure accurate data management for reporting purposes.
  • Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
  • Monitored team performance metrics, providing feedback for continuous improvement.

Customer Care Team Lead

Artful Home
02.2024 - 11.2024
  • Trained new team members on systems and procedures to enhance service quality.
  • Assisted in resolving escalated customer inquiries, improving overall satisfaction rates.
  • Developed training materials focused on product knowledge and customer engagement strategies.
  • Implemented best practices for handling customer complaints, reducing response times significantly.
  • Facilitate product website page updates for customer clarification
  • Provided friendly, and accurate replies to comments and questions on our social media platforms (Facebook, Instagram, Pinterest, and Twitter) to help grow our social media communities and increase sales.

Customer Care Representative

Artful Home
05.2019 - 02.2024
  • Utilized CRM software to track customer interactions and ensure timely follow-up.
  • Collaborated with team members to improve service response times and customer satisfaction.
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Handled high-volume calls, emails, and live chats while maintaining professionalism and composure under pressure.
  • Adapted quickly to changes in product knowledge and service protocols for diverse customer needs.
  • Provide expert answers to customer questions about products, pricing, and availability

Assistant Manager

Casey General Store
06.2022 - 09.2022
  • Led daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored new staff, fostering a collaborative work environment.
  • Coordinated inventory management, optimizing stock levels and reducing waste.
  • Analyzed sales data to identify trends, informing strategic merchandising decisions.

In-Home Nanny

Rochelle Benes
05.2021 - 06.2022
  • Cared for a young girl age 6 between school hours and parents return from work, and full time over the summer
  • Created innovative and educational games and activities that helped to advance the child’s reading and writing abilities as well as creative thinking.
  • Organized playdates and outings that encouraged social skills and physical activity.
  • Established daily routines promoting structure and security.

Education

High School Diploma -

Edgewood High School
Madison, WI

Skills

  • Customer relations expertise
  • Training and mentoring
  • Team management
  • Delegation and supervision
  • CRM software expertise
  • Development of training programs
  • Escalation management
  • Data analysis

Awards

April 2024 Artful Home Impact Award

  • Displays Progressiveness, Innovation, Open Mind, and Integrity

Timeline

Supervisor of Customer Care

Artful Home
11.2024 - 07.2025

Customer Care Team Lead

Artful Home
02.2024 - 11.2024

Assistant Manager

Casey General Store
06.2022 - 09.2022

In-Home Nanny

Rochelle Benes
05.2021 - 06.2022

Customer Care Representative

Artful Home
05.2019 - 02.2024

High School Diploma -

Edgewood High School

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