Jennifer Redmond
Port Orange
Summary
Dynamic medical professional with a strong background at Radiology Associates Imaging, adept at maintaining HIPAA compliance and enhancing patient care through meticulous record management. Recognized for exceptional problem-solving and teamwork skills, I efficiently processed medical records and trained new staff, ensuring high standards of professionalism and integrity in all interactions.
Overview
22
22
years of professional experience
Work History
Medical Registrar/ Radiologic Technologist Aide
Radiology Associates Imaging
08.2022 - Current
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Improved patient care by efficiently managing medical records and maintaining accurate documentation.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Verified paperwork accuracy and checked for completion prior to processing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
- Collected Copays.
- As a Radiologic Technologist Aide, I brought patients back to get them ready for either CT or MRI exams, pre-screened them for their exams, and when the exam required it started IV access for contrast injection.
Cake Decorator
Sams Club
07.2021 - 08.2022
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
Medical Registrar
Complete Health
06.2018 - 07.2021
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Improved patient care by efficiently managing medical records and maintaining accurate documentation.
- Demonstrated exceptional problem-solving skills when faced with complex medical issues which required creative approaches or unorthodox interventions.
- Assisted in streamlining office operations by training new staff members on policies and procedures.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Verified paperwork accuracy and checked for completion prior to processing.
- Retrieved medical data for physicians and patients.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Collected Copays.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Office Administrative/Sales Assistant
Daytona Sportswear
03.2017 - 06.2018
- Maintained accurate records of customer interactions, transactions, comments, and complaints for data-driven decision-making processes.
- Boosted client satisfaction by efficiently managing sales orders, customer inquiries, and product information requests.
- Supported sales team with timely preparation of sales proposals, contracts, and presentations to secure new business opportunities.
- Coordinated communication between clients and internal departments to ensure smooth project execution and delivery.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Filled in a an Embroidery machine operator.
- Check in incoming merchandise.
Customer Service Staff/Cake Decorator
Publix
05.2003 - 09.2016
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Trained new personnel regarding company operations, policies and services.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Packaged and priced each product according to company pricing procedures.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
Education
High School Diploma -
Westlake High School
Waldorf, MD06-1997
Skills
- Teamwork and cooperation
- Self-motivation and discipline
- Strong decision-making
- Professionalism and integrity
- Adaptable to change
- Teaching and mentoring
- Medical insurance
- Payment processing
- Patient records
Timeline
Medical Registrar/ Radiologic Technologist Aide
Radiology Associates Imaging
08.2022 - Current
Cake Decorator
Sams Club
07.2021 - 08.2022
Medical Registrar
Complete Health
06.2018 - 07.2021
Office Administrative/Sales Assistant
Daytona Sportswear
03.2017 - 06.2018
Customer Service Staff/Cake Decorator
Publix
05.2003 - 09.2016
High School Diploma -
Westlake High School
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