Jennifer Reich Chier
Milwaukee
Summary
I am a seasoned strategic telecom professional with 32 years’ experience looking to utilize my sales and relationship management skills in the large enterprise or global account space. I have a proven track record of strong sales performance, strategic account growth, ability to grasp and explain highly technical product lines, maintain customer relationships and the ability to shift gears in accordance with market trends. My skill set includes advanced network knowledge including layer 2, Saas, Fortinet, Meraki, Cloud hosting, SD-WAN, Unified Communications and Managed Services. In my current position, I have won Presidents’ circle for 6 consecutive years. I am seeking to continue my career at an organization that rewards exceptional sales performance and most importantly values maintaining customer relationships. I am open to direct sales roles or high-level client support and growth roles. Going wider and deeper into the existing base is my specialty.
Overview
32
32
years of professional experience
Work History
Enterprise Account Manager/Mid-Markets
Spectrum Enterprise
06.2018 - Current
- My position currently entails managing a very large base of existing Spectrum Enterprise clients.
- I have exceeded my annual goal every year I have been in this position and have won Presidents Circle every year I have been eligible.
- The driving focus of this role has been growing my existing customers’ through not only the standard product line, but with an intense focus on strategic products such as Managed Security and Hosted Communications.
- My customer base continues to grow because of my focus on longstanding relationships based on trust and an ongoing commitment to drive customer satisfaction.
- For 2025, I finished at 168% to plan and met my annual sales quota goals in July.
Client Services Manager/Mid-Markets
Spectrum Enterprise
05.2017 - 06.2018
- The position involved working to help clients solve problems and enhance their experience with Spectrum.
- Activities included Account Reviews, billing support, chronic problem resolution, assisting sales with enhanced support to drive revenue growth and a focus on over all client experience.
- I left this position to get back into a sales role.
Account Executive/Healthcare Vertical
Time Warner Business Class/Charter Communications
05.2016 - 12.2016
- My position was a combination of hunting and account management with a specific focus on healthcare.
- The product line was very diverse and ranged from cable TV for large patient facilities to Ethernet to Cloud services.
- Funnel and account management were driven through Salesforce.
- My position was eliminated in preparation for the Charter acquisition, and I was rehired as a Spectrum Client Support Manager.
Account Director
Level 3 Communications
02.2006 - 04.2016
- I have 16 total years with this company as I started with Frontier which became Global Crossing which was acquired by Level 3.
- In my last position, I managed a base of large existing clients with a run rate of 16M per year.
- The base of clients consisted of the largest accounts in the WI branch and were located in Wisconsin, Minnesota and Northern IL.
- Many of the clients I managed had domestic and international services.
- The product portfolio that I supported stretched from VPN, managed services, SIP, call center services, Cloud, managed security, dedicated internet, conferencing, video, voice, Ethernet private line, colocation, fiber builds to prem and international data.
- Over 16 years with this company, I never finished a year under 100% and was often in the top 5% of performers nationally.
Global Account Manager
SBC
01.2004 - 02.2006
- I started my career at SBC in January of 2004 in the Global Account segment.
- My primary focus was very large global clients that are highly demanding and considered sensitive in nature.
- Since coming on board, I closed over $25,000,000 in contract revenue which is made up of contract renewals and new monthly revenue.
- Some of the highlights of my career at SBC were: closing a 36 month Master Discount Agreement valued at over $10,000,000, as well as beating out the incumbent at a large financial customer to win an OC192 sonet ring and layer 2 network valued at over $6,000,000 net new revenue.
- My existing revenue base exceeded $37,000,000 per year.
Sr Global Account Manager
Masterlink
08.2004 - 12.2004
- At Masterlink, I was responsible for managing and growing their largest global clients.
- My base represented 90% of the revenue for the entire company.
- My area of specialization at Masterlink was equipment and managed services and the primary focus was Cisco gear.
- During 2004, my module closed and delivered more than $8,000,000 in Cisco gear alone.
- The managed services areas that I handled consisted primarily of wireless LAN implementations, VoIP implementation, security, switch and server upgrades using Cisco gear.
Sr Global Account Manager
Frontier Communications/Global Crossing
09.1997 - 08.2004
- At Global Crossing, I was a Sr. Global Account Manager responsible for all sales and account management activity for the largest Fortune 100 accounts in WI.
- The product set included long distance, advanced toll free, frame relay, ATM, dedicated internet, international services, calling card, audio and video conferencing and private line.
- During my years at Global, I was awarded with top sales honors almost every year of my employment including Presidents Club.
Sr National Support Consultant
MCI Communications
02.1994 - 09.1997
- Sr. National Account Support Consultant - During my career at MCI, I worked in the Global Accounts and National Accounts divisions supporting the largest of customers.
- My responsibilities included accounts receivable/collections, processing of all switched and dedicated orders, overall customer support and provisioning support.
- I specialized in advanced tollfree routing, call center support and IVR provisioning and scripting.
- I left this position to enter a role in sales.
Education
General Business focus -
Alverno College
Milwaukee01-1993
Business/Marketing focus - undefined
Marquette University
Milwaukee, WI01-1991
BBA - General Studies focus
University of Wisconsin - Whitewater
Whitewater, WI01-1989
High School Diploma - undefined
Wisconsin Lutheran High School
Milwaukee, WI06-1987
Skills
- Salesforce proficiency
- Upselling strategies
- Pipeline management
- Key account management
- Diverse product experience
- Customer relationship management
- Client engagement
- Creating urgency to control the sales process
Timeline
Enterprise Account Manager/Mid-Markets
Spectrum Enterprise
06.2018 - Current
Client Services Manager/Mid-Markets
Spectrum Enterprise
05.2017 - 06.2018
Account Executive/Healthcare Vertical
Time Warner Business Class/Charter Communications
05.2016 - 12.2016
Account Director
Level 3 Communications
02.2006 - 04.2016
Sr Global Account Manager
Masterlink
08.2004 - 12.2004
Global Account Manager
SBC
01.2004 - 02.2006
Sr Global Account Manager
Frontier Communications/Global Crossing
09.1997 - 08.2004
Sr National Support Consultant
MCI Communications
02.1994 - 09.1997
Business/Marketing focus - undefined
Marquette University
BBA - General Studies focus
University of Wisconsin - Whitewater
High School Diploma - undefined
Wisconsin Lutheran High School
General Business focus -
Alverno College