Jennifer Rejniak
Warren,MI
Summary
Dynamic professional with a strong background in customer service and healthcare coordination, notably at Ascension St. John Hospital. Proven ability to multitask effectively while maintaining high standards of patient care and confidentiality. Outgoing team player skilled in electronic health record management, enhancing operational efficiency and patient satisfaction.
Overview
19
19
years of professional experience
Work History
Bartender
Bumpers Landing
01.2020 - Current
- Learned proper mixing techniques for cocktails and beverages.
- Assisted in maintaining cleanliness and organization of bar area.
- Supported bartenders by restocking supplies and garnishes efficiently.
- Provided excellent customer service to enhance guest experience.
- Collaborated with team members to ensure timely order delivery.
- Familiarized with inventory management practices for bar supplies.
- Adapted quickly to high-pressure environments during peak hours.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Health Unit Coordinator
Ascension St. John Hospital
10.2006 - 01.2024
- Coordinated patient admissions, ensuring accurate documentation and timely processing of information.
- Managed scheduling for medical staff, optimizing workflow to enhance operational efficiency.
- Facilitated communication between healthcare teams and patients, improving overall service delivery.
- Implemented electronic health record systems, streamlining data management and patient tracking processes.
- Developed protocols for patient confidentiality compliance, reinforcing data security measures within unit operations.
- Led quality improvement initiatives, identifying areas for enhancement in unit performance and patient care standards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assisted with processing patient admissions, transfers and discharges.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
Education
Associate of Applied Science - Health Care Administration
Baker College
Flint, MI06-2007
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
Timeline
Bartender
Bumpers Landing
01.2020 - Current
Health Unit Coordinator
Ascension St. John Hospital
10.2006 - 01.2024
Associate of Applied Science - Health Care Administration
Baker College