Jennifer Reynolds
Orlando,FL
Summary
Professional with background in customer service, skilled in delivering engaging and memorable experiences. Strong focus on collaboration and achieving results, adaptable to changing needs. Expertise in crowd management, safety protocols, and guest satisfaction.. Known for reliability, and teamwork.
Overview
12
12
years of professional experience
Work History
Galaxy's Edge Attractions at Hollywood Studios
Walt Disney World Resort
05.2022 - Current
- Spoke to large groups of people and moved guests through attraction within the areas theming
- Utilized conflict resolution techniques to deescalate challenging situations with Guests
- Operated attraction rides safely while adhering to all operational protocols and procedures.
- Managed multiple tasks simultaneously while maintaining attention to detail during peak weeks
- Assisted with crowd control, queue management and guest flow
Slide Operator At Disney's Water Parks
Walt Disney World Resort
02.2021 - 05.2022
- Assisted in daily operational tasks, ensuring cleanliness and organization of water attractions.
- Demonstrated excellent customer service skills by assisting guests with questions, resolving complaints and providing helpful information about the park.
- Monitored slides and guests areas to ensure the safety of guests and cast members
Front Desk Agent
Courtyard by Marriott
12.2020 - 01.2021
- Managed front desk operations, ensuring seamless guest check-in and check-out processes
- Responded to guest inquiries, providing accurate information about hotel services and local attractions
- Coordinated room assignments and maintained up-to-date records in property management system
- Handled billing inquiries and processed payments efficiently to enhance guest satisfaction
Food and Beverage at Pizzafari Animal Kingdom
Walt Disney World Resorts
01.2019 - 03.2020
- Maintained high standards of customer service during high-volume, fast-paced operations
- Maintained the sanitation of the kitchen, hearth, dish room and ovens
- Performed opening and closing duties such as setting up workstations and cleaning counters
Ticket Operations
University of Central Florida
12.2016 - 05.2017
- Sold Tickets for University of Central Florida sporting events
- Holding and organizing tickets for will call and providing information about season passes and upcoming games to guests
- (Seasonal)
Ski School, Front Desk
Nashoba Valley Ski Area
10.2014 - 03.2015
- Booking ski lessons, both private and group and selling season ski passes, gift cards, and lift tickets
- Provided information on the ski area, the trails and ski lifts
- (Seasonal)
Receptionist
Creative Styles Hair Salon
12.2013 - 08.2014
Education
BS - Hospitality Management
University of Central Florida
Orlando, FL04.2020
Skills
- Strong multitasking
- Problem-solving
- Exceptional communication
- Microsoft Office
Timeline
Galaxy's Edge Attractions at Hollywood Studios
Walt Disney World Resort
05.2022 - Current
Slide Operator At Disney's Water Parks
Walt Disney World Resort
02.2021 - 05.2022
Front Desk Agent
Courtyard by Marriott
12.2020 - 01.2021
Food and Beverage at Pizzafari Animal Kingdom
Walt Disney World Resorts
01.2019 - 03.2020
Ticket Operations
University of Central Florida
12.2016 - 05.2017
Ski School, Front Desk
Nashoba Valley Ski Area
10.2014 - 03.2015
Receptionist
Creative Styles Hair Salon
12.2013 - 08.2014
BS - Hospitality Management
University of Central Florida