Jennifer Reynoso
Miami Shores,FL
Summary
Enthusiastic sales and customer service professional with expertise in communication and negotiation. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services, and creating solutions for customers to drive loyalty, retention, and revenue. Highly adept at training, managing, coaching, and mentoring sales and customer service associates. Talented at interacting with staff at all levels of an organization, and the public.
Overview
14
14
years of professional experience
Work History
Centurion Membership Executive
American Express
03.2020 - Current
- Managed a portfolio of 500+ Centurion Card Members, focusing on Card Member satisfaction, increased share of travel wallet, and billed business.
- Created bespoke travel and lifestyle experiences for Card Members across the client portfolio and the Centurion platform.
- Oversaw and collaborated with a direct team of twelve Membership Managers to deliver flawless, efficient service to every Card Member interaction.
- Successfully collaborated across Centurion and American Express departments to improve servicing and drive engagement.
- Increased membership retention by developing and implementing targeted engagement strategies.
Outside Sales Executive
Avenue Road
03.2019 - 12.2019
- Directed contract and residential accounts in the Florida, Georgia, and Caribbean territories - including sales quotes, sales presentations, budget planning, client negotiations, order management, site visits, installations, on-approvals, and ongoing relationship management.
- The property manager of two show house properties totaling 10,000 sq Feet.
- Exceeded quarterly sales targets consistently through effective territory management and strategic planning.
VIP Assistant Manager
The Fillmore Miami Beach
08.2018 - 03.2019
- Engaged with 100-200 top VIP guests in a professional, welcoming, and hospitable manner.
- Worked alongside the VIP Director to manage team members and create sales goals.
- Maintained constant communication with staff and guests to ensure everyone received highly personalized service.
Inside & Outside Sales Manager
Holland & Sherry, Miami - New York
10.2014 - 01.2016
- Worked with interior designers and architects primarily in the Florida territory to build strong client relationships while assisting with all textiles, furniture, lighting, and accessory selections.
- Conducted sales calls and created outside sales presentations and meetings throughout Florida territory.
- Created quotes and reserves, checked stock, sent CFAs, and followed up on all quotes and leads to meet and exceed sales.
Convention Services Manager
Fontainebleau Miami Beach
07.2013 - 10.2014
- Serviced groups ranging from 10 to 500 people while interfacing with all the departments of the hotel to ensure a successful convention - including creating banquet event orders, resumes, and all required documents while complying with all city and state rules and regulations.
- Conducted and executed pre-planning/site inspections and pre-cons; Attended daily and weekly meetings with internal departments, such as BEO meetings, Resume Meetings, Forecasting, and GRC.
- Increased revenue through upselling additional services and amenities to clients during the event planning process while balancing multiple projects simultaneously under tight deadlines and consistently delivering high-quality results.
Senior Administrative Assistant of Convention Services
Fontainebleau Miami Beach
11.2011 - 07.2013
- Coordinated alongside the Convention Services Managers and clients to ensure a successful convention of 10-2000 attendees.
- Organized and oversaw all office details, ranging from access approval of all department employees, department and employee paperwork, inventory, scheduling, annual menu editing, and any other requirements needed to ensure the catering and convention services department ran successfully.
- Conducted in-depth training of all new department employees.
VIP Services Coordinator
Fontainebleau Miami Beach
03.2011 - 11.2011
- Ensured all high-profile VIP guests had an invaluable experience during their stay while interfacing with all the departments of the hotel and assisting with all levels of special requests.
- Performed detailed evaluations of past VIP events and experiences, identifying areas for improvement that ultimately resulted in higher client satisfaction rates.
- Organized special events catering to the unique interests of high-profile clientele.
Education
Bachelor of Arts - Interdisciplinary Studies, Psychology
Florida International University
Miami, FL01-2023
Associate of Arts - Biology
Miami Dade College
Miami, FL01-2019
Degree of Residential Design -
The Art Institute of Fort Lauderdale
Fort Lauderdale, FL01-2007
Skills
- Adaptability and flexibility
- Time management
- Teamwork and collaboration
- Problem-solving
- Interpersonal skills
- Effective communication
- Relationship building
- Attention to detail
- Organizational skills
- Active listening
Languages
English: Fluent
Timeline
Centurion Membership Executive
American Express
03.2020 - Current
Outside Sales Executive
Avenue Road
03.2019 - 12.2019
VIP Assistant Manager
The Fillmore Miami Beach
08.2018 - 03.2019
Inside & Outside Sales Manager
Holland & Sherry, Miami - New York
10.2014 - 01.2016
Convention Services Manager
Fontainebleau Miami Beach
07.2013 - 10.2014
Senior Administrative Assistant of Convention Services
Fontainebleau Miami Beach
11.2011 - 07.2013
VIP Services Coordinator
Fontainebleau Miami Beach
03.2011 - 11.2011
Bachelor of Arts - Interdisciplinary Studies, Psychology
Florida International University
Associate of Arts - Biology
Miami Dade College
Degree of Residential Design -
The Art Institute of Fort Lauderdale
Similar Profiles
Zaahira FarheenZaahira Farheen
Senior Customer Service Associate at American ExpressSenior Customer Service Associate at American Express
Mercy MameduMercy Mamedu
Software Engineer (Acting as a Technical Solutions Architect – Digital Banking) at American ExpressSoftware Engineer (Acting as a Technical Solutions Architect – Digital Banking) at American Express
PRASANNA ADDANKIPRASANNA ADDANKI
Senior Java Developer at American ExpressSenior Java Developer at American Express
Sarah HolmgrenSarah Holmgren
Project Analyst at American ExpressProject Analyst at American Express
Hiler DORTHiler DORT
Marriage Counselor (Volunteer) at Hillside Church of GodMarriage Counselor (Volunteer) at Hillside Church of God