Jennifer Rhodes
Four Oaks,NC
Summary
Compassionate PCA skilled in personal hygiene assistance, behavioral management, and dementia care. Focused on enhancing client well-being and independence through tailored care plans and effective staff training.
Overview
24
24
years of professional experience
1
1
Certification
Work History
PCA
Gt Independence
Smithfield, NC
01.2026 - Current
- Assisted clients with daily living activities to enhance independence and well-being.
- Monitored client health conditions, reporting changes to healthcare professionals promptly.
- Developed personalized care plans in collaboration with clients and families to meet individual needs.
- Trained new staff on best practices for patient care and safety protocols to ensure quality service delivery.
Customer Service Manager
Carlie C's IGA
Smithfield, NC
10.2001 - Current
- Led customer service team to enhance support and resolve escalated issues effectively.
- Implemented training programs to improve staff performance and customer satisfaction ratings.
- Analyzed customer feedback to identify trends and drive service improvements.
- Developed operational procedures to streamline workflows and enhance efficiency.
Education
High School Diploma -
06-1998
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
Certification
certified CPR/AED/FIRST AID
Timeline
PCA - Gt Independence
01.2026 - Current
Customer Service Manager - Carlie C's IGA
10.2001 - Current
North Johnston High - High School Diploma,