Jennifer Ricker

• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Created, updated, and monitored project schedules for multiple departments.
• Coordinated and scheduled complex multidisciplinary clinics, tests, physicals and follow-up visits.
• Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.
• Maintained a high level of customer service when interacting with patients over the phone or in person.
• Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
• Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations.
• Responded promptly to emails from patients seeking information about their appointments or other related topics.

• Contacted insurance providers to verify insurance information and obtain billing authorization.
• Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
• Performed data import, scanning or manual keying processes to verify invoice accuracy.
• Prepared manual billing data using related billing and service reports.

• Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
• Documented patient intake and dietary requirements and aided with feeding and monitoring.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
• Recorded patient conditions and vital signs before and after medical operations.

When gym members entered the facility I would check them in. I would help them with any issues that they informed me of. Also if the playroom was short staffed I would help cover shifts for them.

I took auto glass insurance claims for multiple insurance companies. I would then help the insured schedule an appointment to get their glass repaired. I would follow up after their appointment to ensure the work was completed to their satisfaction.

I made customers food per their requests. I would also help prep food and check customers out.