Jennifer Rider
Summary
Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Supervisor
Clarke & Rush Mechanical Inc.
05.2023 - 12.2024
- Rejoined the company to oversee customer service operations and improve call center performance.
- Provided support and training to new and existing staff, ensuring high-quality service.
- Assisted customers with inquiries, troubleshooting, and purchasing HVAC parts and services.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Managed high call volume while maintaining exceptional quality standards in line with company expectations.
- Monitored performance metrics to identify areas of improvement and implement necessary changes.
- Developed and maintained strong relationships with key clients, ensuring their ongoing loyalty and satisfaction.
- Collaborated with other departments to address customer issues, resulting in improved cross-functional communication.
Inventory Manager
The Sanctuary
02.2021 - 05.2023
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Developed and implemented policies and procedures for inventory management.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
- Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
- Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with clients.
Restaurant Manager
Smashburger Inc.
02.2019 - 05.2021
- Managed daily restaurant operations, including opening and closing, time management, and staff coordination.
- Ensured customer satisfaction by providing quality service and addressing concerns promptly.
- Trained and supervised employees, maintained inventory, managed cash handling, and handled administrative duties.
Food Delivery Driver
DoorDash
05.2019 - Current
- Delivered food orders to clients in a timely manner, ensuring accuracy and quality.
- Communicated with customers to confirm delivery details and address any issues.
- Maintained a high level of professionalism and customer satisfaction.
Driver
Lyft
05.2018 - 06.2019
- Transported passengers to various destinations safely and efficiently.
- Maintained a clean vehicle and provided snacks and water to ensure comfort during rides.
- Delivered excellent customer service and maintained a high rating on the platform.
Customer Service Representative/Supervisor
Clarke & Rush Mechanical Inc.
12.2015 - 07.2018
- Supervised the call center, training new employees and providing ongoing support.
- Assisted clients with inquiries, scheduled appointments, and explained HVAC products and services.
- Helped customers with the purchasing of parts and ensured satisfaction throughout the process.
General Manager
Kentucky Fried Chicken (KFC)
05.2015 - 08.2016
- Led a fast-food restaurant by overseeing daily operations, scheduling, and inventory management.
- Trained staff and ensured that the team provided top-notch customer service.
- Managed quality control, product consistency, and restaurant cleanliness.
Education
High School Diploma -
American River College
Sacramento, CA01-2027
High School Diploma -
Del Campo High School
Fair Oaks, CA05.2013
Skills
- Customer service and client relationship management
- Team leadership and staff training
- Time management and multitasking
- Inventory management and ordering
- Cash handling and financial oversight
- Problem-solving and conflict resolution
- Strong written and verbal communication
- Problem-solving
- Customer service
- Quick learner
- Hardworking and responsible
- Time management
- Excellent communication
- Safe food handling
- Late shift availability
- Payment handling
- Payment collection
- Phone orders
- Dispatch interaction
- Organizational skills
- Attention to detail
- Cash handling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Talent + – Scored higher than 90% accuracy on Co-worker Interview Analysis.
- You Light the Way – Recognition from the San Juan Unified School District for helping children with special needs develop daily living skills.
- Leading a Restaurant – Completed certification for classroom training on effective restaurant leadership.
Hobbies and Interests
Yoga, Hiking and walking, Studying animals and tide pools
You Light The Way Award
This award was presented to me from the San Juan Unified School District for aiding Special Needs Children
Timeline
Customer Service Representative/Supervisor
Clarke & Rush Mechanical Inc.
05.2023 - 12.2024
Inventory Manager
The Sanctuary
02.2021 - 05.2023
Food Delivery Driver
DoorDash
05.2019 - Current
Restaurant Manager
Smashburger Inc.
02.2019 - 05.2021
Driver
Lyft
05.2018 - 06.2019
Customer Service Representative/Supervisor
Clarke & Rush Mechanical Inc.
12.2015 - 07.2018
General Manager
Kentucky Fried Chicken (KFC)
05.2015 - 08.2016
High School Diploma -
American River College
High School Diploma -
Del Campo High School
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