Jennifer Riggins

Chicago,IL

Summary

Dedicated Customer Service professional with knowledge of banking and securing confidential information ,proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires. Loyalty. Motivated with superior talent for getting up to speed quickly and in an orderly fashion .Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes resources that is beneficial to company and customers care. Offers flexible schedule. Motivated experienced in seasonal roles with superior talent for getting up to speed quickly. Offers flexible schedule to work

Overview

years of professional experience

Work History

CSR

PLS Check Cashing

EVANSTON, IL

01.2022 - Current

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Care Provider/Front Desk Concierge

Brookdale Hospice

Chicago, IL

10.2020 - 01.2022

Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Used internal software to process reservations, check-ins and check-outs.
Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Confirmed relevant guest information and payment methods to prevent fraud.

Front Desk /Night Audit Supervisor

Days Inn Hotel

Chicago, IL

10.2015 - 08.2020

Drove sales and maximized revenue by up-selling rooms and amenities.
Processed check-ins and check-outs, created reservations and processed special requests.
Assisted guests by displaying knowledge of hotel property, local attractions and hours of operation of hotel outlets and services.
Motivated staff by setting goals, providing ongoing feedback and rewarding and recognizing employees.
Interviewed, hired, coached and developed front office associates.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Monitored front areas so that questions could be promptly addressed.

Education

High School Diploma -

Crane High School, Chicago, IL

06.2000

Skills

Responding to Difficult Customers
Customer Account Management
Calm and Professional Under Pressure
Customer Data Confidentiality
Data Entry and Maintenance
Order and Refund Processing
Building Customer Trust and Loyalty

Interpretation and Translation Services
Efficient and Detail-Oriented
Issue and Complaint Resolution
Cash Register Operations
Information Inputting
Electronic Information Systems
Teller Transactions

Timeline

CSR - PLS Check Cashing

01.2022 - Current

Care Provider/Front Desk Concierge - Brookdale Hospice

10.2020 - 01.2022

Front Desk /Night Audit Supervisor - Days Inn Hotel

10.2015 - 08.2020

Crane High School - High School Diploma,